Technical Support Engineer - University Graduate 2025

Verkada; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Engineer, where you'll tackle exciting challenges in the cloud-managed IoT space. You'll play a crucial role in supporting enterprise customers with innovative security products, collaborating closely with software engineers to resolve technical issues. This dynamic position offers a chance to make a real impact while advancing your career in a rapidly growing field. Enjoy a supportive environment that values your contributions and provides opportunities for professional development and personal well-being.

Benefits

Healthcare programs

Nationwide medical coverage

Health Saving Account (HSA)

Expanded mental health support

Paid parental leave

Flexible PTO

Professional development stipend

Wellness benefits

Healthy meals provided daily

Qualifications

• Degree in a technical discipline like Networking or IT.
• Ability to communicate complex technical matters effectively.

Responsibilities

• Troubleshoot the Verkada platform including network and software issues.
• Collaborate with Engineering and Product teams to test new products.

Skills

Problem-solving skills

Communication skills

Attention to detail

Teamwork

Technical troubleshooting

Education

Bachelor's or Master's degree in Networking

Bachelor's or Master's degree in Computer Science

Industry certifications (CCNP, CCNA, etc.)

Tools

Linux

Python

Job description

Who We Are

Verkada is a leader in cloud-based B2B physical security. Verkada offers six product lines - video security cameras, access control, environmental sensors, alarms, workplace and intercoms - integrated with a single cloud-based software platform.

Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies.

Founded in 2016, Verkada has expanded rapidly with 15 offices across three continents, 2,100+ full-time employees and 30,000+ customers across 70+ countries.

The Role

Verkada is searching for enthusiastic Technical Support Engineers to join our dynamic team and support our growing base of enterprise customers. In this role, you'll work with our innovative suite of cloud-managed physical security products, tackling technical challenges and providing valuable guidance to customers. You'll collaborate closely with talented software engineers to fix bugs, troubleshoot complex environments, educate customers on system installation and configuration, and provide feedback to Product Management for continuous improvement.

Join us to be the vital link between customers, Software Engineering, and Product Management. If you're ready to make an impact and advance your career in the exciting cloud-managed IoT space, we can't wait to hear from you!

Responsibilities

• Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues


• Provide best practice design, installation, and configuration expertise to enterprise customers


• Communicate technical matters to customers both orally and in writing


• Own customer issues from creation to resolution


• Collaborate with Engineering and Product teams to test new products and identify bugs


• Write technical knowledge base articles and whitepapers


• Staying up to date on the latest products and industry technologies


• Build tools and processes that will scale

Requirements

• Bachelor'sor Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university


• Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus


• Ability to communicate complex technical matters both orally and in writing


• Demonstrated problem-solving skills and attention to detail


• Ability to work within a team environment


• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

US Employee Benefits

Verkada is committed to investing in the holistic health and wellbeing of all employees and their families. Our benefits and perks programs include, but are not limited to:

* Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 80% for family premiums

* Nationwide medical, vision, and dental coverage

* Health Saving Account (HSA) and Flexible Spending Account (FSA) with tax saving options

* Expanded mental health support

* Paid parental leave policy & fertility benefits

* Time off to relax and recharge through our paid holidays, firm-wide extended holidays, flexible PTO, and personal sick time

* Professional development stipend

* Wellness/fitness benefits

* Healthy lunches and dinners provided daily

Pay Disclosure

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. This estimate can vary based on the factors described above, so the actual starting base pay may be above or below this range. Base pay is also just one component of Verkada's total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).

Estimated Hourly Pay Range

$30—$63 USD

Verkada Is An Equal Opportunity Employer

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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