Technical Support Engineer - University Graduate 2025

Tbwa Chiat/Day Inc; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking enthusiastic Technical Support Engineers to join their dynamic team. This role involves tackling technical challenges with an innovative suite of cloud-managed physical security products. You'll be the vital link between customers and engineering, providing guidance and support while collaborating closely with talented software engineers. If you're ready to advance your career in the exciting cloud-managed IoT space, this opportunity is perfect for you. Join a company that values innovation and teamwork, and make a meaningful impact in the world of security technology.

Qualifications

• Bachelor’s or Master's in a related technical discipline required.
• Industry certifications like CCNP, CCNA, or Security+ are a plus.

Responsibilities

• Troubleshoot full-stack issues across the Verkada platform.
• Communicate technical matters effectively to customers.
• Collaborate with Engineering to test new products and identify bugs.

Skills

Problem-solving skills

Communication skills

Teamwork

Attention to detail

Education

Bachelor’s degree in Networking

Master's degree in Computer Science

Tools

Linux

Python

Job description

Technical Support Engineer - University Graduate 2025

New York City, NY United States

Who We Are

Verkada is a leader in cloud-based B2B physical security. Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace and intercoms — integrated with a single cloud-based software platform.

Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies.

Founded in 2016, Verkada has expanded rapidly with 15 offices across three continents, 2,100+ full-time employees and 30,000+ customers across 70+ countries.

The Role

Verkada is searching for enthusiastic Technical Support Engineers to join our dynamic team and support our growing base of enterprise customers. In this role, you'll work with our innovative suite of cloud-managed physical security products, tackling technical challenges and providing valuable guidance to customers. You'll collaborate closely with talented software engineers to fix bugs, troubleshoot complex environments, educate customers on system installation and configuration, and provide feedback to Product Management for continuous improvement.

Join us to be the vital link between customers, Software Engineering, and Product Management. If you're ready to make an impact and advance your career in the exciting cloud-managed IoT space, we can't wait to hear from you!

Responsibilities

• Full-stack troubleshooting of the entire Verkada platform including network, hardware, software, and electrical issues
• Provide best practice design, installation, and configuration expertise to enterprise customers
• Communicate technical matters to customers both orally and in writing
• Own customer issues from creation to resolution
• Collaborate with Engineering and Product teams to test new products and identify bugs
• Write technical knowledge base articles and whitepapers
• Staying up to date on the latest products and industry technologies
• Build tools and processes that will scale

Requirements

• Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
• Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
• Ability to communicate complex technical matters both orally and in writing
• Demonstrated problem-solving skills and attention to detail
• Ability to work within a team environment
• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+