Technical Support Engineer / Trainer

Universal Lithium Battery Supply - ULBS Europe; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Universal Lithium Battery Supply - ULBS Europe is seeking a Technical Support Engineer / Trainer in Houston, TX. You will deliver hands-on support for CAN Bus and PLC-based battery systems, and craft service bulletins and training materials for dealers and internal teams.

You will also manage CRM entries for support cases and provide structured training sessions, typically two classes per month, to strengthen product knowledge and problem solving across technical and non-technical audiences.

Qualifications

• Associate’s Degree in Electronics or 5+ years CAN Bus/PLC experience.
• Strong electronics and electrical theory knowledge.
• Experience with Lithium-Ion battery BMS/BMU is a plus.

Responsibilities

• Provide first-line technical support for industrial battery systems (CAN Bus, PLC, A/C & D/C control).
• Develop technical documents, service bulletins and training materials.
• Manage CRM database entries for support issues.

Skills

CAN Bus

PLC

Electronics

Communication

Training delivery

Education

Associate’s Degree in Electronics

Tools

CRM software

Lithium-Ion BMS/BMU

Job description

Job Title: Technical Support Engineer / Trainer.

Location: Houston, TX

Job Description

• Providing technical support for industrial battery systems, including CAN Bus, PLC, and A/C & D/C control environments.
• Developing technical documents, including service bulletins and training materials.
• Managing CRM database entries for support issues.

Key Responsibilities

• Technical Expertise: Maintain deep product knowledge and provide first-line technical support.
• Problem-Solving: Own root cause analysis and propose design improvements.
• Documentation: Publish service bulletins, training materials, and manuals.
• Training & Education: Deliver structured training to dealers and internal teams, offering 2 classes per month on average.

Qualifications

• Associate’s Degree in Electronics or 5+ years in a CAN Bus/PLC-related environment.
• Strong electronics and electrical theory knowledge.
• Experience with Lithium-Ion battery BMS/BMU technology is a plus.

Additional Requirements

• Excellent verbal communication and problem-solving skills.
• Proficiency in creating clear, concise technical documents.
• Ability to train both technical and non-technical audiences effectively.
• Familiarity with CRM software for tracking support cases.