Tier 1 DevOps Support Engineer (Remote/After Hours)

NetImpact Strategies; United States; Remote; USD 40,000 - 80,000; Part time

Job summary

Join a forward-thinking company as a part-time Tier 1 DevOps Support Engineer, where you'll provide essential after-hours support to development teams. In this remote role, you'll monitor CI/CD pipelines, triage incidents, and ensure smooth operations for a federal customer. This position offers the flexibility of part-time hours with the potential to transition to full-time based on your skills and growth. Enjoy a collaborative work environment with comprehensive benefits, including medical insurance, 401(k), and generous PTO. If you're ready to make a difference in a dynamic setting, this opportunity is for you.

Benefits

Comprehensive medical, dental, & vision insurance

401(k) Plan with immediate vesting

Generous Paid Time Off (PTO) policy

Pet Insurance

Tuition reimbursement and training programs

Team building activities

Community volunteering opportunities

Quarterly HQ days

Wellness events

Happy hours and family fun events

Qualifications

• Experience in providing Tier 1 IT support in enterprise or government settings.
• Basic understanding of CI/CD tools and DevOps concepts.

Responsibilities

• Provide after-hours remote Tier 1 technical support to users and teams.
• Monitor CI/CD pipeline alerts and escalate issues as needed.

Skills

Tier 1 IT Support

DevOps Concepts

Communication Skills

Documentation Skills

Customer Service Skills

Education

BS in Information Technology

BS in Computer Science

Tools

Jenkins

GitHub

SonarQube

Terraform

Puppet

Job description

Job Description

NetImpact Strategies has an opportunity for a part-time, after-hours Tier 1 DevOps Support Engineer to join our talented team in support of a federal customer. This remote role provides critical first-line support for a range of development and operational tools, helping monitor pipelines, triage incidents, and escalate issues related to CI/CD workflows, infrastructure automation, and application deployments.

This is a part-time role (24 hours), with the possibility of full-time based on the candidate's skill set and growth ability.

Responsibilities

1. Provide after-hours remote Tier 1 technical support to internal users and development teams.
2. Monitor CI/CD pipeline alerts (e.g., Jenkins, GitHub, SonarQube) and escalate failed builds or deployment issues.
3. Document and triage incoming issues and service requests in alignment with escalation protocols.
4. Provide initial diagnostics and support for in-scope workstations, mobile devices, and developer environments.
5. Maintain accurate records of incidents, change requests, and support tickets in ticketing systems.
6. Assist with low-complexity tasks related to infrastructure provisioning (e.g., Terraform script validation, Puppet run checks).
7. Update and contribute to the centralized knowledge base for repeat issues and support documentation.
8. Participate in continuous improvement initiatives by capturing feedback and improvement opportunities.
9. Escalate complex issues to senior DevOps team members and collaborate with second-line support.
10. Ensure proactive and responsive communication with customers and technical stakeholders.
11. Support adherence to security and operational SOPs and ensure documentation readiness for audits.

Qualifications

Required

• BS degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Experience providing Tier 1 IT support in an enterprise or government setting.
• Basic understanding of DevOps concepts and CI/CD tools (e.g., Jenkins, GitHub, SonarQube).
• Familiarity with ticketing systems and escalation workflows.
• Strong communication, documentation, and customer service skills.
• Ability to work a fixed 24-hour/week schedule during evenings, nights, or weekends.
• U.S. Citizenship required.
• Public Trust Eligible.

Preferred Qualifications

• Basic knowledge of infrastructure as code tools (e.g., Terraform, Puppet).
• Exposure to Agile and DevOps delivery models.
• Familiarity with application deployment troubleshooting (e.g., container logs, status codes).
• Ability to read and understand log files or Jenkins console outputs.
• Previous Federal Consulting Experience.

About Us

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team.
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required.
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays.
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!).
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, 2023, & 2024!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact [e-mail].

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").