IT Infrastructure Technician- Hybrid Work Model

Community Options, Inc.; Orlando (FL); Hybrid; USD 60,000 - 85,000; Full time

Job summary

A leading company in the insurance sector is seeking an IT Infrastructure Technician to enhance its technology operations. The ideal candidate will have substantial experience managing IT infrastructure, particularly in cloud solutions and server administration. Excellent communication and problem-solving skills are required to support internal customers effectively. The role offers a hybrid work environment and opportunities for professional growth within a community-oriented workplace.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture emphasizing work/life balance

Qualifications

• 3+ years managing IT infrastructure in a corporate environment.
• Experience with server administration and cloud infrastructure.
• Strong troubleshooting and analytical skills.

Responsibilities

• Design, deploy, and maintain server infrastructure.
• Implement backup and disaster recovery solutions.
• Monitor and optimize network performance.

Skills

Troubleshooting

Problem-solving

Communication

Education

Bachelor's degree in Computer Science or related field

Certifications such as Azure Administrator and/or AWS SysOps Administrator

Tools

Azure

AWS

Linux

Windows Server

ServiceNow

Job description

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Description

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.

Job Description

Title: IT Infrastructure Technician

Hybrid Work Model (2 days in-office) | Location: Longwood, FL

About the Role: The IT Infrastructure Technician plays a critical role in maintaining and optimizing our organization's IT infrastructure, while providing support to internal customers by helping them to be productive when using technology. This position requires a strong technical background, problem-solving skills, excellent written and verbal communication skills, and the ability to support and improve our IT services.

Key Responsibilities:

• Design, deploy, and maintain server infrastructure, including physical and virtual servers, on-premises and in the cloud.
• Implement and manage backup and disaster recovery solutions to safeguard data and ensure business continuity (DR/BCP).
• Perform routine maintenance tasks, such as updates to servers and related equipment.
• Collaborate with IT teams to design and implement infrastructure improvements supporting a “Cloud First” philosophy.
• Serve as an escalation point to assist the IT Service Desk with complex issues, helping to resolve difficult problems and tasks.
• Document server configurations, procedures, and troubleshooting steps for reference.
• Ensure compliance with IT policies and standards to protect data and systems from cyber threats.
• Manage and review security logs and alerts in coordination with the Information Security Team.
• Monitor and optimize network performance to ensure reliable connectivity.
• Configure and manage network devices, including switches, routers, and firewalls.
• Implement and manage virtualization technologies (e.g., VMware, Hyper-V).
• Provide technical support and guidance to end-users and IT staff.
• Conduct regular audits of IT systems for compliance and performance.
• Develop and maintain scripts for automation of routine tasks.
• Participate in planning and executing IT projects.

Ideal Candidate Qualifications:

• Proven experience as an IT Infrastructure Technician, Systems Administrator, or similar role, with at least 3 years managing IT infrastructure in a corporate environment, focusing on cloud (Azure, AWS, GCP, etc.).
• Experience with server administration (Windows Server, Linux), cloud infrastructure (Azure, AWS), and familiarity with IT ticketing systems (ServiceNow preferred) and remote support tools.
• Bachelor's degree in Computer Science, Information Technology, or related certification. Certifications such as Azure Administrator and/or AWS SysOps Administrator are a plus.
• Familiarity with backup and disaster recovery solutions, and understanding of key information security concepts.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple tasks efficiently.

What We Offer:

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick leave
• 401K with employer match
• Employee stock plan participation
• Opportunities for professional growth and career advancement
• Respectful culture emphasizing work/life balance
• Community service commitment
• Supportive team environment and rewarding work

Application Process:

• 30-minute phone screen, online assessments, and interviews

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

https://www.ioausa.com/