Technical Support Engineer (Sunday - Thursday schedule)

Lensa; Denver (CO); On-site; USD 106,000 - 125,000; Full time

Job summary

A leading technology company is seeking a self-motivated Technical Support Engineer to join their team in Denver, CO. This entry-level position focuses on resolving customer issues with Confluent's data streaming platform and requires a willingness to learn about Apache Kafka. The role offers competitive pay and benefits, fostering a diverse and inclusive work environment.

Qualifications

• Excitement to learn about streaming data and Apache Kafka.
• Experience diagnosing and resolving customer issues.
• Desire to ensure customer success through interaction.

Responsibilities

• Resolve issues with Confluent deployments.
• Contribute to process development for efficiency.
• Communicate with engineering for product feedback.

Skills

Troubleshooting applications on Linux

Operational knowledge of Java applications

Experience with distributed systems

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Confluent, is seeking professionals in Denver, CO. Apply via Lensa today!

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About The Role

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

What You Will Do

• Work with customers to resolve issues with their Confluent deployments.
• Contribute to process development to help us grow efficiently and foster a best-in-class culture.
• Communicate with our core engineering team to provide real-time product feedback.
• Improve product documentation and author knowledge base articles.
• Create and review product demos and internal tooling.
• Work closely with the team behind Apache Kafka.

What You Will Bring

• Excitement to learn about streaming data and become a domain expert in Apache Kafka.
• Experience diagnosing, reproducing, and resolving customer issues.
• Desire to make customers successful through direct interaction.
• Willingness to work Sunday to Thursday schedule.
• Two out of three: experience troubleshooting applications on Linux, operational knowledge of Java applications, or experience with distributed systems like Kafka, Hadoop, or Cassandra.

Come As You Are

At Confluent, we value diversity and are committed to building an inclusive team. Employment decisions are based on job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.

We offer competitive pay and benefits, with an estimated salary of $106,200 - $124,740 plus equity. Actual compensation depends on experience and location. Learn more about our benefits here.

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Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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