Technical Support Engineer - Residential Energy Storage Systems

Renogy; Ontario (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Renogy is seeking a motivated Technical Support Engineer to support our Residential Energy Storage Systems (ESS) business. You will act as the technical expert for post-sales support, resolving complex field issues and enabling installers through training.

You will collaborate across installers, distributors, and customers with our Product, Engineering, Quality, and Operations teams to turn VOC feedback into product improvements and ensure successful deployment of Renogy energy storage solutions.

Qualifications

• Bachelor's degree in Electrical Engineering or related field (or equivalent practical experience).
• 0-3 years in technical support, field service, applications, test, or product/quality engineering preferred.
• Strong written and verbal communication with customer-facing experience.

Responsibilities

• Provide post-sales support via phone, email, remote diagnostics, and on-site visits for residential ESS products.
• Develop and deliver installation and troubleshooting training for installers and partners.
• Reproduce field issues in controlled environments and support product validation and firmware verification.
• Own RMA evaluation and resolution, coordinating with repair centers and internal teams to identify patterns and drive corrective actions.
• Create and maintain troubleshooting guides, FAQs, installation manuals, and service procedures to improve field installation quality.
• Collect and analyze VOC feedback from installers, distributors, and end users to prioritize field-driven product improvements with Product and Engineering.

Skills

Electrical fundamentals

Troubleshooting

Communication skills

Project management

Customer-facing

Education

Bachelor's degree in Electrical Engineering

Job description

Technical Support Engineer

Residential Energy Storage Systems

Job Summary

Renogy is seeking a motivated Technical Support Engineer to support our growing Residential Energy Storage Systems (ESS) business. As the technical expert for post-sales support, you will resolve complex field issues, enable installers through training, support product validation, and turn Voice of Customer feedback into product improvements.

Working across installers, distributors, and customers alongside our Product, Engineering, Quality, and Operations teams-you will combine strong troubleshooting skills with excellent communication to solve real-world technical challenges and ensure the successful deployment of Renogy energy storage solutions.

Key Responsibilities

• Technical Support & Troubleshooting: Provide advanced post-sales support via phone, email, remote diagnostics, and on-site visits for residential ESS products-batteries, inverters, solar panels, communication networks, and monitoring platforms-diagnosing root causes and driving issues to resolution with customers, installers, distributors, and service partners.
• Installer Enablement & Training: Develop and deliver installation, commissioning, and troubleshooting training and certification programs for installers and partners; create technical bulletins and knowledge base content; and train internal Sales, Support, and RMA teams on new products.
• Product Validation & Testing: Reproduce field issues in a controlled environment, validate new products and firmware releases, and support engineering with verification and reliability testing for product launches.
• RMA Management: Own the technical evaluation and resolution of RMA cases, coordinating with repair centers and internal teams; identify recurring failure patterns and drive corrective and preventive actions with Quality and Engineering.
• Technical Documentation: Create and maintain troubleshooting guides, FAQs, installation manuals, and service procedures that improve field installation quality and reduce support cases.
• Voice of Customer (VOC): Collect and analyze feedback from installers, distributors, and end users, and partner with Product Management and Engineering to prioritize field-driven product improvements.
• Standards & Compliance: Stay current with codes, standards, and certification requirements; monitor utility and incentive programs (e.g., SGIP, VPP) and provide technical input to support product qualification and new business opportunities.

Required Qualifications

• Bachelor's degree in Electrical Engineering or a related field, or equivalent practical experience.
• 0-3 years of experience in technical support, field service, applications, test, or product/quality engineering. Recent graduates with strong relevant internships or projects are encouraged to apply.
• Solid grasp of electrical fundamentals with hands-on troubleshooting ability.
• Strong written and verbal communication, with confidence working directly with customers and partners.
• Self-motivated team player with strong analytical, problem-solving, and project management skills.