Technical Support Engineer- Residential

Crestron Electronics; Plano (TX); On-site; USD 67,000 - 97,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Engineer to enhance customer experiences with cutting-edge automation solutions. This role involves providing advanced technical support, troubleshooting issues, and contributing to a knowledge base. Join a team that values diversity and offers comprehensive benefits, including medical, dental, and 401K. If you're passionate about technology and customer service, this is a fantastic opportunity to make a significant impact in the automation industry.

Benefits

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Onsite amenities

Qualifications

• Bachelor's degree in technology or 3+ years of relevant experience.
• 3+ years of experience installing and configuring technology.

Responsibilities

• Provide advanced technical support across all Crestron platforms.
• Analyze log files and troubleshoot customer network issues.

Skills

Networking (Multicast, Dante, AES67)

Technical Support

Documentation Skills

Troubleshooting

Communication Skills

Programming (C#, CSS, HTML5)

Education

Bachelor’s degree in a technology field

3+ years relevant industry experience

Tools

Crestron Home

D3 Pro Lighting

Linux OS

Job description

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At Crestron Electronics, Inc, we build technology that integrates various systems.

We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for Fortune 500 companies globally. Our products are integrated into high-tech commercial buildings worldwide, including clients like Google, Microsoft, Amazon, LinkedIn, and many others. We lead in the exciting industry of automation.

Our solutions for homes and buildings enable clients to control environments via systems such as Audio Visual, Lighting, Shading, Security, Building Management, and HVAC, enhancing comfort, convenience, and security.

The Application Engineer provides advanced technical support across all Crestron platforms and video conferencing solutions. Responsibilities include assisting customers via phone, email, and chat, troubleshooting issues, analyzing logs, supporting documentation, and escalation as needed.

This position is for 3rd Shift: 10 am – 7 pm CST

• Build and maintain customer rapport, ensuring they understand Crestron’s support commitment.
• Identify specifics of reported issues, including description, system configurations, and deployment environment.
• Review documentation with customers, including Crestron and third-party conferencing services.
• Analyze log files and customer network issues.
• Create RMAs for customer sites as needed.
• Contribute to the knowledgebase with articles, documentation, and tools.
• Perform other duties as required.

Requirements:

• Bachelor’s degree in a technology field or 3+ years relevant industry experience.
• 3+ years installing, configuring, supporting technology.
• Knowledge of Networking (Multicast, Dante, AES67) and Diagnostics.
• Experience with Crestron Home, D3 Pro Lightning, Residential Installation.
• Familiarity with Linux OS.
• Programming skills in C#, CSS, HTML5 preferred but not required.
• Knowledge of Commercial/Residential A/V technologies.
• Ability to read schematics and interpret system data.
• Strong documentation and communication skills.
• Ability to troubleshoot and create demo programs in native Crestron platforms.
• Physical ability to lift up to 50 pounds.
• Willingness to travel up to 10% with overnight stays.
• Remote work considered with appropriate experience.

Salary range: $67,500 - $96,500 annually, based on experience and location.

Crestron offers comprehensive benefits including medical, dental, vision, 401K, paid time off, and onsite amenities.

We value diversity, equity, and inclusion, believing that a diverse workforce drives innovation.

EOE/M/F/D/V