Technical Support Engineer II — Robotics & Medical Systems

AmerisourceBergen; Myrtle Point (OR); On-site; USD 74,000 - 105,820; Full time

Benefits offered by this job

Comprehensive healthcare

Support for working families

Professional development resources

Paid parental leave

Employee resource groups

Job summary

A leading health technology company seeks a Technical Support Specialist to provide expert support directly to customers and partners. The successful candidate will resolve hardware and software issues, oversee installations, and maintain effective communication with clients. Ideal applicants should have a background in technical fields and be customer-focused, organized, and detail-oriented. This role requires the ability to travel up to 25% for on-site support and offers a comprehensive benefits package.

Qualifications

• Minimum of 2-4 years experience in technical electronics.
• Experience with customer service and phone support.
• Ability to work in a fast-paced environment.

Responsibilities

• Provides technical support to customers and internal staff.
• Resolves hardware issues and performs remote troubleshooting.
• Documents support cases and provides effective communication.

Skills

Customer-focused attitude

Strong interpersonal skills

Outstanding phone support

Strong electro-mechanical aptitude

Excellent computer skills

Ability to communicate effectively

Strong organizational skills

Education

Two-year Degree program

Bachelor's Degree

Tools

SQL

LINUX

WinNT

VB

BAAN

Job description

A leading health technology company seeks a Technical Support Specialist to provide expert support directly to customers and partners. The successful candidate will resolve hardware and software issues, oversee installations, and maintain effective communication with clients. Ideal applicants should have a background in technical fields and be customer-focused, organized, and detail-oriented. This role requires the ability to travel up to 25% for on-site support and offers a comprehensive benefits package.