Technical Support Engineer II

PTR Global; Papillion (NE); On-site; USD 60,000 - 80,000; Part time

Job summary

PTR Global is seeking a Technical Support Engineer for a 4-month contract in Papillion, NE. The role focuses on quality assurance and damage reduction for data center hardware, requiring a Bachelor's degree and 3+ years of experience. Candidates will perform inspections, repairs, and collaborate with site leadership to ensure optimal handling of electronic parts.

Benefits

Medical, dental, and vision benefits

401K contributions

PTO and sick leave

Qualifications

• 3+ years experience in a technical field.
• Ability to sit for extended periods for detailed inspection.
• Familiarity with inspection equipment.

Responsibilities

• Monitor and reduce damage to data center hardware parts.
• Perform DIMM Testing and Special Damage Inspections.
• Repair damaged parts and conduct periodic audits.

Skills

General knowledge of electronic parts

1st Level Failure Analysis (FA)

People Skills

Education

Bachelor’s Degree or equivalent experience

Tools

Stereo microscopes

Job description

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Role Title (Moma Title): Technical Support Engineer

Duration: 4 months

Work Location: Papillion, NE - Fully Onsite

Work Schedule: Normal Central Time Business Hours, Monday - Friday



Project Overview:

The goal of this team is reduce / minimize damage and the impact of damage for Data Center hardware. This includes inspection, testing, and repair of critical components to ensure cutting edge Data Center hardware is reliable and maintained in the Data Center environment.



Overall Responsibilities:

This role is a quality assurance position with primary focus to monitor and reduce damage to data center hardware parts.



Assist the site leadership in efforts to reduce damage at each DC. This would involve spot checks of different process staging areas for proper handling, packaging and storage of parts.

Assist in execution of the damaged parts process at the datacenter. This is the process for ensuring damaged parts are verified as damaged and quarantined and not mixed with good products.

Identify and escalate issues affecting part damage.

Excursion Support - Provide support of key field campaigns and failure investigations.



Top Daily Responsibilities:

Perform DIMM Testing to complete diagnostic test and Post Package Repair (PPR)

Perform Special Damage Inspections/Repairs of Critical Parts

Perform Printed Circuit Board Assembly (PCBA) Quick Testing for re-inventory boards. ~100 boards per week

Perform damage verification inspection for parts reported damaged by other onsite personnel. This is needed to insure parts are truly damaged. This inspection would involve up to 100 parts per week

Repair of Damaged Parts

Cleaning of thermal Paste for CPUs

Straightening bent connectors

Replace missing parts - CPU carrier frames, dust covers etc.

Periodic auditing of handling and ESD processes and packing used at different touch points at each Data Center



Mandatory Skills/Qualifications:

Education: Bachelor’s Degree or equivalent experience in technical field

3+ years experience in technical field

General knowledge of electronic parts and components used in Data Center hardware. (Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)

1st Level Failure Analysis (FA) ability for electronic parts

Familiarity with typical mechanical defects of electronic components and hardware

Ability to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and components

Familiarity with simple inspection equipment such as stereo microscopes and ring lights

Ability to use a PC to record / report data

Ability to write process instructions/ SOPs

People Skills to work with and influence others

Strength: Medium to heavy materials handling required (e.g. Lifting, pushing/pulling etc.)



Non-Essential Skills/Qualifications:

Quality Assurance background in the electronics industry

Background in troubleshooting / repair of server / storage and networking products

Knowledge of spreadsheets and databases



Skill/Experience/Education

Mandatory

- Education: Bachelor’s Degree or equivalent experience in technical field

- 3+ years experience in technical field

- General knowledge of electronic parts and components used in Data Center hardware. (Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)

- 1st Level Failure Analysis (FA) ability for electronic parts

- Familiarity with typical mechanical defects of electronic components and hardware

- Ability to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and components

- Familiarity with simple inspection equipment such as stereo microscopes and ring lights

- Ability to use a PC to record / report data

- Ability to write process instructions/ SOPs

- People Skills to work with and influence others

- Strength: Medium to heavy materials handling required (e.g. Lifting, pushing/pulling etc.)



Desired

- Quality Assurance background in the electronics industry

- Background in troubleshooting / repair of server / storage and networking products

- Knowledge of spreadsheets and databases



Pay Range: $45+ per hour



Compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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