Technical Support Engineer - Hybrid Work

GadellNet Consulting Services, LLC.; Greenwood Village (CO); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid time off

Flexible work environment

Mental health services

Donation matching program

401k and employer matching

Job summary

GadellNet Consulting Services is seeking a skilled Technical Support Engineer to deliver top-tier customer service and technical expertise via our help desk. You will assist clients through chat, phone, and ticket systems while maintaining high standards of efficiency and professionalism.

The role follows a Monday–Friday schedule, 7am–4pm CST, with a hybrid work model requiring some in-office days for those near a GadellNet office.

Qualifications

• 2+ years in help desk or service desk (MSP experience preferred).
• Experience troubleshooting Windows/M365/AD/Office Suite and basic networking.

Responsibilities

• Provide technical support and excellent customer service via phone, email, chat.
• Review and manage assigned support tickets daily and progress toward resolution.
• Update ConnectWise calendar and track time entries to reflect 8 hours/day.
• Attend team huddles, one-on-one meetings, and scheduled reviews.
• Participate in on-call rotation and meet quarterly KPIs.
• Pursue relevant technical certifications to support growth.
• Hybrid work model with required in-office days near a GadellNet office.

Skills

Windows 10+

Microsoft 365 Admin

Active Directory

Windows Server

Networking

Tools

ConnectWise

DattoRMM

ITGlue

Auvik

Thread

Job description

GadellNet Consulting Services is seeking a skilled Technical Support Engineer to deliver top-tier customer service and technical expertise via our help desk. You will assist clients through chat, phone, and ticket systems while maintaining high standards of efficiency and professionalism.

The role follows a Monday–Friday schedule, 7am–4pm CST, with a hybrid work model requiring some in-office days for those near a GadellNet office.