Technical Support Engineer - Growth Path & Benefits

Casella Waste Systems, Inc; Rutland (VT); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

401K

Tuition Assistance

Wellness Incentive

Job summary

Casella Waste Systems, Inc in Rutland, Vermont is seeking a Technical Support Specialist to provide indispensable technical support to users. This role requires a bachelor’s degree in IT or a related field and the ability to resolve technical issues efficiently.

The ideal candidate will demonstrate strong relationship management, effective listening skills, and a proactive approach to problem-solving. The position comes with an excellent comprehensive benefits package including medical and dental insurance, 401K, and more.

Qualifications

• Outstanding relationship management, communication, and effective listening skills.
• Experience diagnosing and resolving basic technical issues is required.
• Microsoft Certification and technical knowledge of MS Windows is helpful.

Responsibilities

• Provide technical support and expertise to end users.
• Monitor and respond to service requests via phone or email promptly.
• Conduct research to understand and resolve technological issues.

Skills

Outstanding relationship management

Effective listening skills

Proactivity and problem-solving skills

Education

Bachelor's degree in IT or related field

Tools

MS Windows Desktop OS

Job description

Casella Waste Systems, Inc in Rutland, Vermont is seeking a Technical Support Specialist to provide indispensable technical support to users. This role requires a bachelor’s degree in IT or a related field and the ability to resolve technical issues efficiently.

The ideal candidate will demonstrate strong relationship management, effective listening skills, and a proactive approach to problem-solving. The position comes with an excellent comprehensive benefits package including medical and dental insurance, 401K, and more.