Technical Support Engineer (GIS)

LaraBench; Northern (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Geocodio is hiring a Technical Support Engineer to help customers use our API and diagnose data issues. This remote role targets US Eastern Time, with Eastern and Central time applicants welcomed.

Entry-level to early-career applicants are encouraged. You will diagnose parsing or data sourcing gaps and work to fix underlying issues that affect multiple customers.

Qualifications

• Experience with APIs, geographic data, and customer support.

Responsibilities

• Assist customers with API usage and data parsing issues.
• Diagnose accuracy gaps and reproduce issues for faster resolution.
• Triangulate data sources to prevent similar problems for other customers.

Job description

remotejuniorfull-time# Technical Support Engineer (GIS)GeocodioRemote/US Eastern $55,000-$75,000apidescription## Job descriptionChrome desktop can translate this description on-device without sending the text to LaraBench.We're looking for a customer-oriented Technical Support Engineer to join our team (US-based, working Eastern Time, Eastern and Central time applicants accepted)Title: Technical Support EngineerSalary range: $55,000-$75,000Experience required: 0-3 yearsLocation: Remote/US EasternDate Posted: July 23, 2026Hello there! We're Geocodio, an intentionally small, all-remote, founders-led data-as-a-service company that makes it delightfully boring and straightforward for anyone to get geocoordinates, standardized addresses, and enrich their location data. Our customers tell us "it just works" and our NPS score of 88 tells us they're pretty happy with it.We've built a sustainable, profitable, happy little company over the past 12 years and we pride ourselves on punching far above our weight. Chances are, our data is under the hood of a product or service you use regularly. Our customers range from students working with geographic data for the first time to researchers studying cancer clusters to financial institutions making loans so people can buy their first house to websites that help people find their polling place on Election Day. The range of use cases is enormous and we find it endlessly fascinating.We're looking for a customer-oriented Technical Support Engineer to help customers use our API and to diagnose accuracy issues. Your day will be spent helping customers with technical requests and then working to triangulate, diagnose, and help solve parsing or data sourcing gaps. We welcome entry-level, early-career, and career-changing applicants for this role. You'll need relevant experience with APIs, geographic data, and customer support, though it can come from a job, a side project, or coursework.If you feel like you've had a good, satisfying workday when you've not only fixed an issue for a customer but fixed the underlying issue that would cause problems for other customers, too, then this might be the role for you.