Customer Support Specialist - GIS/Data Visualization Software

Golden Software; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Employer-paid health, dental, and vision insurance

401k with matching

Unlimited approved time off

Flexible work environment

Opportunity for professional growth

Job summary

A leading software company is seeking a Customer Support Specialist to enhance customer experiences with scientific data visualization software. This remote role involves developing product expertise, providing exceptional technical support, and collaborating with internal teams. Ideal candidates should have a passion for geosciences and a knack for solving customer problems, with a competitive salary range of $45,000 to $75,000.

Qualifications

• Background in geosciences, environmental sciences, or engineering.
• Eagerness to learn about data visualization.
• Ability to provide timely and knowledgeable support.

Responsibilities

• Develop expertise in products and processes.
• Provide technical support that enhances software engagement.
• Collaborate with teams to improve solutions.
• Monitor support quality and strive for excellence.
• Take ownership of projects that improve customer experience.
• Assist with training new team members.

Skills

Customer engagement

Technical support

Problem-solving

Job description

Customer Support Specialist - GIS/Data Visualization Software

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Overview

The scientific data visualization software we develop, sell, and support is used by scientists and engineers across the globe. These individuals solve complex real-world problems and rely on our software to communicate information effectively. Our customers are at the heart of all conversations, and we have a reputation for high-quality, user-friendly software with legendary customer support.

We are seeking a driven customer support specialist to join our world-class customer success team. The mission is simple: make sure clients can access, use, and derive value from our suite of scientific data visualization software.

A background in or passion for geosciences, environmental sciences, engineering, or similar fields, and an eagerness to deepen your expertise in data visualization, is a must.

This is a full-time remote position with optional team events in the Golden, CO area. Travel for in-person meetings will be required 1-4 times per year. You must be a US resident/citizen to apply.

What you'll do

• Develop expertise in our products, processes, and systems.
• Provide world-class technical support that drives software engagement and customer retention.
• Partner with other teams to surface insights, improve solutions, and share new features.
• Monitor support quality and strive for excellence.
• Take ownership of projects, metrics, and goals that improve the customer and team experience.
• Assist with new team member training and ongoing education.

You will succeed in this role by

• Enhancing the customer experience with timely, knowledgeable, personalized technical support that helps customers achieve their goals and build lasting relationships.
• Empowering customers to self-serve by ensuring they gain skills to solve problems on their own and by creating resources that reduce future friction.
• Serving as the customer voice in company discussions by surfacing trends and advocating for user needs to shape product and support evolution.

Apply

Send your resume in confidence to [e-mail] with the subject line “I’m your Technical Support Specialist” and include:

• Two reasons this position excites you, and
• How your experience and skills align with the role.

Salary range for the Customer Support Specialist role is $45,000 to $75,000. The final offer will reflect the candidate’s experience and qualifications. This is a 100% remote position with occasional team events and travel as noted. We encourage US residents/citizens to apply.

What we offer

• Challenging, rewarding work with opportunities to learn and grow from day one.
• Supportive, flexible work environment with a focus on results and continual improvement.
• Stability and impact within a long-standing company that remains agile.
• 100% employer-paid health, dental, vision, and life insurance.
• 401k with matching and discretionary profit sharing.
• Unlimited approved time off and internal career development.
• 100% remote work environment with casual team culture.

Additional information

Best of all, you’ll work with a team that is passionate about helping customers and one another succeed. We are committed to helping you grow and develop your career while becoming a better all-around person in the process.

This job posting is subject to change and may be closed at any time.