Senior Engineer I

Schneider Electric; Franklin (TN); Ibrido; USD 102.000 - 152.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work options

Total Rewards program

Descrizione del lavoro

Schneider Electric is seeking an Application Test Expert for the EcoStruxure Power Operation (EPO) domain. You will escalate and resolve complex customer issues, lead deep-dive investigations, and perform advanced diagnostics across integrated EPO environments.

You will collaborate with field support and R&D, develop diagnostic procedures, and mentor engineers, while contributing to continuous improvement initiatives and knowledge sharing.

Competenze

• Bachelor’s degree in electrical engineering, Power Systems, Computer Science, or related field, or equivalent hands‑on experience with EcoStruxure Power Operation (EPO) systems.
• 5+ years of experience with power monitoring or energy management systems, preferably with EPO or similar platforms.
• Strong analytical and troubleshooting skills within EPO environments (servers, databases, communications, metering).
• Proficient in Modbus, BACnet, ION, OPC, TCP/IP networking; MQTT is a plus.

Mansioni

• Diagnose and resolve complex EPO issues across servers, databases, networks, and devices.
• Analyze logs, traces, network traffic, and performance data to determine root causes.
• Recreate field issues in labs to validate findings for engineering investigations.
• Own critical escalations with timely, high-quality resolutions.
• Collaborate between field support and R&D; develop troubleshooting guides and knowledge base content.

Conoscenze

Troubleshooting

Root Cause Analysis

EPO knowledge

Networking protocols

Windows servers

SQL databases

Communication

Lab testing

Team collaboration

Formazione

Bachelor-degree or equivalent with EPO experience

Strumenti

Windows Server

SQL databases

EPO environments

Descrizione del lavoro

• Analyze logs, traces, network traffic, system performance data to determine root causes.

Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives. Our 150,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:

https://www.youtube.com/watch?v=VbldHPFltQQ&list=PLa7UGrWOTyjmJh_co9aY3PCf71uwP0S3a

Role Overview

As an Application Test Expert within Schneider Electric’s EPO (EcoStruxure Power Operation) domain, you will serve as the highest level of technical escalation, providing expert support for complex and critical customer issues beyond Level 3 scope. You will lead deep-dive investigations, perform advanced troubleshooting, and deliver system-level diagnostics across integrated EPO environments.

Key Responsibilities

Advanced Troubleshooting & Root Cause Analysis

• Diagnose and resolve complex issues within EcoStruxure Power Operation (EPO) environments, including servers, databases, communication networks, and connected devices.
• Analyze logs, traces, network traffic, system performance data to determine root causes.
• Recreate field issues in controlled lab environments to validate findings and support engineering investigations.
• Take ownership of critical escalations from customers, ensuring timely, high-quality resolution.

System-Level Analysis & Integration Support

• Perform deep analysis of EPO architecture, including ION meters, gateways, communication drivers, servers, and integration layers.
• Validate system workflows to ensure seamless interoperability and optimal performance.
• Troubleshoot industry protocols such as Modbus, BACnet, ION, OPC, and related communication interfaces used within EPO deployments.
• Identify and address performance bottlenecks, configuration issues, and system inefficiencies.

Collaboration & Knowledge Sharing

• Act as a key link between field support teams and R&D, ensuring effective communication and issue resolution.
• Provide actionable field insights to influence product design, quality improvements, and roadmap decisions.
• Develop and maintain troubleshooting guides, diagnostic procedures, and knowledge base content.
• Lead post‑escalation reviews and contribute to continuous improvement initiatives.
• Mentor product support engineers and support the development of technical expertise across the support organization.

Qualifications.

• Bachelor’s degree in electrical engineering, Power Systems, Computer Science, or a related field, or equivalent hands‑on experience with EcoStruxure Power Operation (EPO) systems, including commissioning, maintenance, or application design.
• Strong analytical and troubleshooting skills, particularly within EPO environments (servers, databases, communications, and metering systems).
• Excellent written and verbal communication skills, with the ability to clearly convey technical findings to diverse stakeholders.
• 5+ years of experience working with power monitoring or energy management systems, ideally including field experience with EPO or similar platforms.
• Solid understanding of industrial communication protocols such as Modbus, BACnet, ION, OPC, and TCP/IP networking (experience with MQTT is an added advantage).
• Knowledge of Windows‑based systems, including server environments, SQL databases, and network infrastructure relevant to EPO deployments.

Who are we looking for?

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are a real value for the company. We are looking for people with a passion for success — on the job and beyond. Above all, we value engagement, enthusiasm and a willingness to learn about new topics and areas within the realm of Building and Power Management Systems.

Did we get you inspired?

What's in it for me?

• Direct impact on product quality for innovative, multi‑technology solutions
• Career growth through mentorship opportunities, technical leadership, and specialized training
• Collaborative culture that values innovation, precision, and continuous learning
• Flexible work options designed to support your work‑life balance

Bring your testing expertise to a team that's pushing the boundaries of technology—

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short‑term incentives. The compensation range for this full‑time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job‑related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well‑being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric –

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.