Technical Support Engineer (Fully Remote)

Clipboard; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Clipboard is seeking a dedicated technical support professional to monitor escalation channels, manage the support queue, and catch early signals of systemic issues.

You will investigate complex product, platform, and data-layer problems using Datadog, SQL, and internal dashboards, reproduce bugs, and drive root-cause analyses with Engineering.

Responsibilities

• Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers.
• Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations.
• Handle live incidents end-to-end, performing root cause analysis and turning noisy reports into validated, high-signal work for Engineering.

Tools

Datadog

SQL

Job description

• - Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers.
• - Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations.
• - Handle live incidents end-to‑end, performing root cause analysis and turning noisy reports into validated, high‑signal work for Engineering.