Technical Support Engineer for Autonomous Software Platform

Factory; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Factory is seeking a Technical Support Engineer to maximize value for customers on our developer-centric platform. You will work at the intersection of customer success, product management and engineering to resolve architecture, performance and operational challenges and help scale internal tooling.

You will partner with leadership and technical teams to ensure operational excellence as Factory grows, shaping how we build and deliver autonomous software for enterprise engineering teams.

Qualifications

• Strong technical experience in architecture, performance, recovery and security.
• Ability to resolve complex customer challenges with Factory's platform.
• Excellent written and verbal communication skills.
• Self-taught, insatiably curious and capable of cross-functional collaboration.
• Willingness to rapidly learn new technical skills and adapt to emerging tech.
• Experience with large-scale production environments and cloud platforms.

Responsibilities

• Solve complex customer challenges across architecture, performance, recovery and security.
• Advocate for customers by feeding feedback to product and engineering teams.
• Develop tooling and diagnostics for benchmarking, diagnostics and automation.
• Collaborate cross-functionally to design scalable processes and dashboards.

Skills

Python

Go

Java

C++

JavaScript/Node.js

Cloud platforms (AWS/Azure/GCP)

Strong communication

Job description

Factory is seeking a Technical Support Engineer to maximize value for customers on our developer-centric platform. You will work at the intersection of customer success, product management and engineering to resolve architecture, performance and operational challenges and help scale internal tooling.

You will partner with leadership and technical teams to ensure operational excellence as Factory grows, shaping how we build and deliver autonomous software for enterprise engineering teams.