Technical Support Engineer - East Coast

Mitiga IO; United States; Hybrid; USD 60,000 - 100,000; Full time

Job summary

Join a pioneering company in cloud security as a Technical Support Engineer. In this role, you will leverage your technical skills to assist customers with cloud threat detection and response. You will collaborate with product and engineering teams, ensuring customer inquiries are resolved efficiently while contributing to product improvements. This position offers the flexibility of remote work, comprehensive health benefits, and a supportive environment that values diversity and inclusion. If you're passionate about cybersecurity and customer service, this is the perfect opportunity for you!

Benefits

Remote Work Flexibility

Comprehensive Health Insurance

401(k) Matching

Unlimited PTO

Equipment Allowances

Qualifications

• 3-5 years of experience in Technical Support, preferably in cybersecurity.
• Strong troubleshooting skills and experience with SaaS products.

Responsibilities

• Collaborate with teams to resolve customer issues and improve products.
• Maintain documentation and ensure timely closure of support tickets.

Skills

Technical Support

Customer Service

Analytical Skills

Troubleshooting

SQL

Cloud Platforms (AWS, Azure, Google Cloud)

SaaS Support

Tools

Splunk

Job description

Job Title: Technical Support Engineer (TSE)

Mitiga is seeking a dedicated Technical Support Engineer (TSE) to join our team. We are a pioneer in cloud security, providing comprehensive solutions for cloud threat detection, investigation, and response.

What You'll Do

• Collaborate with product management and engineering teams to resolve customer issues.
• Use customer feedback to inform product improvements.
• Respond efficiently to customer inquiries, troubleshooting and resolving issues.
• Maintain accurate documentation of system configurations and procedures.
• Develop expertise in Mitiga’s platform to assist customers effectively.
• Ensure timely follow-up and closure of support tickets, including escalations.
• Contribute to improving internal processes and workflows.

Who You Are

• 3–5 years of experience as a Technical Support Engineer, preferably in cybersecurity and Cloud/SaaS environments, with knowledge of major cloud platforms (AWS, Azure, Google Cloud).
• Customer-focused, collaborative, and results-driven with excellent communication skills.
• Capable of thriving in fast-paced, customer-centric environments.
• Strong analytical and troubleshooting skills, with experience supporting SaaS products and tools like Splunk.
• Proficient in SQL queries.

Nice to Have

• Experience with SIEM/SOAR integrations.
• Knowledge of threat detection, response workflows, and cloud attack surfaces.
• Scripting skills in Python, Bash, or similar languages.

Additional Details

Our benefits include remote work flexibility, comprehensive health insurance, 401(k) matching, unlimited PTO, equipment allowances, and more.

Location: United States, East Coast, Remote.

Mitiga is an equal opportunity employer committed to diversity and inclusion.

Next Steps

Interested? Meet with us to learn how Mitiga’s solutions can enhance your organization’s cloud security capabilities.