Technical Support Engineer Co-op (16 Weeks)

IBM; San Jose (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Paid holidays

Stock Purchase Plan

Job summary

IBM Software in the United States seeks a Technical Support Co-op for 16 weeks, designed for actively enrolled undergraduates. You will work full-time (40 hours/week) during the Spring 2027 semester and may join IBM in a full-time role between December 2027 and August 2028 after completing your degree.

You’ll gain hands-on experience supporting a wide range of IBM software solutions, learning from experts and contributing to real-client success while developing strong communication and

Qualifications

• Active enrollment in a bachelor's degree program at application time.
• Availability to start full-time between December 2027 and August 2028.
• Strong communication skills and customer focus.

Responsibilities

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions to customers.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• Learn how clients use IBM software products as building blocks within larger real-world solutions.

Skills

Java

Python

Windows

Linux

Communication

Education

High School Diploma/GED

Bachelor's Degree

Job description

IBM Software in the United States seeks a Technical Support Co-op for 16 weeks, designed for actively enrolled undergraduates. You will work full-time (40 hours/week) during the Spring 2027 semester and may join IBM in a full-time role between December 2027 and August 2028 after completing your degree.

You’ll gain hands-on experience supporting a wide range of IBM software solutions, learning from experts and contributing to real-client success while developing strong communication and