Technical Support Engineer (Chicago)

MCS Group - USA | Your Specialist Recruitment Firm; Chicago (IL); On-site; USD 62,000 - 78,000; Full time

Job summary

A leading global company in financial technology is seeking a Technical Support Engineer. This role involves providing on-site support, troubleshooting IT issues, and managing customer relations. Candidates should have experience in technical support, particularly with Windows infrastructure and Azure. The position offers a comprehensive training program, competitive salary, and opportunities for career advancement in a dynamic environment.

Benefits

Annual Bonus Potential

Fully covered global travel

Opportunities for IT certification

Long-term career growth and development

Social and collaborative work environment

Qualifications

• Technical support experience in Windows infrastructure, Azure, or Active Directory.
• Strong communication skills with a customer-focused mindset.

Responsibilities

• Provide on-site technical support to key financial clients.
• Troubleshoot and resolve IT issues for internal employees.
• Manage and de-escalate customer frustrations effectively.

Skills

Technical support experience

Strong communication skills

Problem-solving

Technical acumen

Tools

Active Directory

Azure

Office 365

Job description

Kickstart Your Tech Career in Technology

Are you passionate about technology? Interested in traveling? Looking to grow your career in a fast-paced financial services environment?

MCS Group is thrilled to partner with a world leader in financial technology managed services. This global company provides IT infrastructure to capital markets firms in over 20 countries and is expanding its Technical Support team due to continued success.

This is an exciting opportunity that offers:

• A comprehensive 4-6 week training program in Belfast (all expenses covered).
• Clear pathways for career progression in IT infrastructure, cybersecurity, and management.
• The opportunity to work in a dynamic, global environment with cutting-edge technology.

The Role: Technical Support Engineer

• Provide on-site technical support to key financial clients.
• Troubleshoot and resolve IT issues for internal employees.
• Follow escalation processes where necessary.
• Manage and de-escalate customer frustrations effectively.
• Communicate across multiple business units.
• Complete comprehensive training with hands-on experience.

The Ideal Candidate

• Technical support experience in Windows infrastructure, Azure, or Active Directory (AD).
• Strong communication skills with a customer-focused mindset.
• A competitive, resilient character with the ability to remain calm under pressure.
• Ability to empathize, assert, and problem-solve effectively.
• A strong technical acumen in Microsoft systems.
• A desire to upskill and progress in an IT career.

What's in it for you

• Lucrative salary
• Annual Bonus Potential
• Fully covered global travel
• Industry-leading 4-6 week training program
• Opportunities for IT certification
• Long-term career growth and development
• A social and collaborative work environment
• And much more

Desired Skills and Experience

Active Directory, Azure, Office 365, Technical Support

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Data Infrastructure and Analytics, Data Security Software Products, and Desktop Computing Software Products

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