Technical Support Engineer - BI/SQL & HIPAA Compliance

hc1 Insights, Inc.; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

hc1 Insights, Inc. is seeking a Technical Support Engineer to join our Technical Service team. You will provide tier 1–3 support, analyze complex BI and integration issues, and help maintain hc1 platforms.

The role bridges UI/UX performance with backend integrations while embedding continuous improvement into support workflows. You will work with activation teams, document solutions, and ensure HIPAA compliance while providing after-hours coverage on a rotating basis.

Qualifications

• Associate’s degree in technology-related field or 1+ year related experience.
• Strong troubleshooting, analysis and problem-solving abilities.
• Excellent written and verbal communication for internal/external clients.

Responsibilities

• Provide tier 1–3 support and analyze product performance.
• Collaborate with BI, UI/UX and backend teams to resolve issues.
• Maintain SLAs, document issues and escalate when needed.
• Assist testing and maintenance of hc1 platforms and HIPAA controls.
• Create clear step-by-step instructions for help repository.
• Support Looker, MySQL, and BI integrations and troubleshooting.

Skills

Troubleshooting

Communication

Problem solving

Time management

Customer-focused

SQL queries

Education

Associate’s degree in technology or related field

Tools

Looker

MySQL

Snowflake

Google Apps

Splunk

Data Integration Tools

Job description

hc1 Insights, Inc. is seeking a Technical Support Engineer to join our Technical Service team. You will provide tier 1–3 support, analyze complex BI and integration issues, and help maintain hc1 platforms.

The role bridges UI/UX performance with backend integrations while embedding continuous improvement into support workflows. You will work with activation teams, document solutions, and ensure HIPAA compliance while providing after-hours coverage on a rotating basis.