Technical Support Engineer 1

V-Soft Consulting Group, Inc.; Phoenix (AZ); Remote; USD 40,000 - 80,000; Full time

Job summary

An agile and innovative technology services company is seeking a Technical Support Engineer 1 to join their remote team. In this entry-level role, you will be responsible for troubleshooting and configuring network equipment, ensuring quality and compliance in all deployments. The ideal candidate will possess a strong foundational knowledge of networking concepts, along with excellent communication and problem-solving skills. This is a fantastic opportunity to grow your career with a recognized leader in IT services, where you can work independently while contributing to exciting projects with Fortune 500 companies.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

Competitive compensation

Qualifications

• Hands-on experience with Ansible for configuration management preferred.
• Familiarity with troubleshooting techniques across Layer 1 to Layer 3 of the OSI model.

Responsibilities

• Collaborate with teams to configure network equipment for deployment.
• Troubleshoot and resolve issues across Layer 1 to Layer 3 of the OSI model.

Skills

Excellent communication skills

Problem-solving skills

Attention to detail

Ability to work independently

Basic bash scripting

Light Linux commands

Education

High School Degree

Tools

Ansible

Ruckus Virtual Smart Zone

Job description

Primary Location: Remote

V-Soft Consulting is currently hiring for a Technical Support Engineer 1 (Remote) for our premier client.

What You’ll Need

Technical Requirements and Certifications:

• CCNA or equivalent is preferred but not needed.

Education And Experience:

• High School Degree minimum required.
• Hands-on experience with Ansible for configuration management (preferred).
• Experience with Ruckus Virtual Smart Zone or similar wireless network solutions (preferred).
• Familiarity with troubleshooting techniques across Layer 1 to Layer 3 of the OSI model.
• Strong foundational knowledge of DHCP, VLANs, IP addressing, switching, and routing.
• Basic understanding of networking concepts and protocols.
• Excellent communication and problem-solving skills.
• How to run basic bash scripts.
• Light Linux commands.
• Ability to work independently with minimal supervision while meeting deadlines.
• High attention to detail and organizational skills.

What You’ll Do

Job Responsibilities:

• Collaborate with internal teams to stage and configure network equipment, ensuring readiness for deployment.
• Create and edit Virtual Smart Zones for wireless network solutions.
• Maintain meticulous attention to detail in all aspects of configuration and deployment work.
• Troubleshoot and resolve issues across Layer 1 to Layer 3 of the OSI model.
• Conduct network configuration and basic setup, including DHCP, VLANs, IP addressing, switching, and routing.
• Act as a self-starter, capable of completing tasks independently while knowing when to seek guidance.
• Communicate effectively with team members to clarify tasks and resolve technical challenges.
• Ensure all configurations and deployments meet quality and compliance standards.

Interested?

Qualified candidates should send their resumes to [e-mail].

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level: Entry level
Employment type: Contract
Job function: Information Technology
Industries: IT Services and IT Consulting