Technical Support Engineer

Chainguard; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Health insurance 100%

Remote-friendly culture

Coworking stipend

Job summary

Chainguard ищет старшего специалиста по технической поддержке для работы с корпоративными клиентами и сложными инцидентами в Chainguard Images. Роль требует глубокого понимания Linux, Docker и Kubernetes, умения работать в DevOps и коммуникации с разными командами (инженеры, Success).

Работа удаленная, гибкая и ориентированная на клиентов. Опыт работы с открытым исходным кодом, опыт в управлении SLA и готовность участвовать в дежурствах приветствуются.

Qualifications

• 5+ лет поддержки корпоративных клиентов с уверенным, спокойным подходом.
• 3+ года работы с Linux, Docker и Kubernetes.
• Опыт работы в DevOps/CI-CD и тесное сотрудничество с инженерной командой.
• Отличные устные и письменные коммуникативные навыки.
• Умение работать в межфункциональных командах.

Responsibilities

• Будете фронт-лайн агентом, расследуя и решая сложные проблемы клиентов Chainguard Images.
• Эскалировать инциденты в Engineering по мере необходимости.
• Держать клиентов в курсе SLA и прогресса решения.
• Объяснять техническую суть понятным языком для кодеров и неф-тех пользователей.
• Документировать новые проблемы и пополнять базу знаний.
• Участвовать в дежурствах по инцидентам и поддержке.

Skills

Linux

Docker

Kubernetes

Customer communication

SLA management

Education

Bachelor’s degree (STEM preferred)

Tools

GitHub

Helm

Terraform

Docker

Kubernetes

Job description

Описание

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. We’re looking for a Senior Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact.

Задачи

Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images.

Escalate wisely: Engage the Engineering team when things get spicy.

Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed.

Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans.

Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix.

Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.

Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams.

Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick.

Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support.

Требования

You’ve spent 5+ years supporting enterprise customers with a confident, calm approach.

3+ years under your belt with Linux, Docker and Kubernetes.

You dream in containers.

You deliver top-tier customer experiences with stellar written and verbal communication.

You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more.

You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff.

Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.

Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning.

Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut.

Startup experience? Even better.

You’ve navigated fast lanes before.

A curious soul who learns faster than a caffeinated squirrel.

You hold a bachelor’s degree (STEM preferred) or have equivalent battle scars from the real world.

Условия

We live and breathe our company values: We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action — We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.

Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).

100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.

Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.

18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.

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