Technical Support Engineer

Tufin; United States; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Tufin is seeking a skilled technical support engineer to assist worldwide customers and partners with the Tufin Suite and OS. You will troubleshoot issues, coordinate with internal teams, and help implement Tufin products within diverse customer environments.

Candidates should have 3+ years in network/security, strong networking knowledge, firewall configuration experience, and comfort with scripting. German language skills are a plus and knowledge of Kubernetes is beneficial.

Qualifications

• 3+ years implementation/operations experience of network/security systems OR experience of Linux servers.
• Previous customer/end user facing experience as a technical lead.
• Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP).
• Firewall administration/configuration experience with Check Point, Palo Alto, Cisco, Juniper, Fortinet.

Responsabilités

• Provide technical support to worldwide customers and partners using all methods of communication.
• Troubleshoot to full resolution of issues within the Tufin suite and OS; manage ticket queue and communicate with customers and internal resources.
• Support the implementation and integration of Tufin products within customers’ infrastructure.
• Help document best practices in maintaining Tufin solutions.
• Develop a deep understanding of customers’ technical environment.
• Support the EMEA region.

Connaissances

Networking knowledge

Linux server experience

Customer-facing leadership

Scripting (Perl/Python/Bash)

Kubernetes (K8S)

German language (C1)

Outils

Check Point

Palo Alto Networks

Cisco

Juniper

Fortinet

Description du poste

Описание

Description Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.

Задачи

• Provide technical support to worldwide customers and partners using all methods of communication.
• Troubleshoot to full resolution of issues within the Tufin suite and OS Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
• Support the implementation and integration of Tufin products within customers’ infrastructure
• Help to document best practices in maintaining Tufin solutions
• Develop a deep understanding of the customers’ technical environment
• Support the EMEA region

Требования

• 3+ years implementation/operations experience of network/security systems OR experience of Linux servers
• Previous customer/end user facing experience as a technical lead
• Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
• Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
• Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
• Perl, Python, BASH skills are a plus
• Loyal, reliable, devoted & conscientious
• Highly responsible and accountable
• Experience working with K8S and complimentary services
• C1 German speaker - advantage