Global Network Security Support Engineer

Tufin; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Tufin is seeking a skilled technical support engineer to assist worldwide customers and partners with the Tufin Suite and OS. You will troubleshoot issues, coordinate with internal teams, and help implement Tufin products within diverse customer environments.

Candidates should have 3+ years in network/security, strong networking knowledge, firewall configuration experience, and comfort with scripting. German language skills are a plus and knowledge of Kubernetes is beneficial.

Qualifications

• 3+ years implementation/operations experience of network/security systems OR experience of Linux servers.
• Previous customer/end user facing experience as a technical lead.
• Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP).
• Firewall administration/configuration experience with Check Point, Palo Alto, Cisco, Juniper, Fortinet.

Responsibilities

• Provide technical support to worldwide customers and partners using all methods of communication.
• Troubleshoot to full resolution of issues within the Tufin suite and OS; manage ticket queue and communicate with customers and internal resources.
• Support the implementation and integration of Tufin products within customers’ infrastructure.
• Help document best practices in maintaining Tufin solutions.
• Develop a deep understanding of customers’ technical environment.
• Support the EMEA region.

Skills

Networking knowledge

Linux server experience

Customer-facing leadership

Scripting (Perl/Python/Bash)

Kubernetes (K8S)

German language (C1)

Tools

Check Point

Palo Alto Networks

Cisco

Juniper

Fortinet

Job description

Tufin is seeking a skilled technical support engineer to assist worldwide customers and partners with the Tufin Suite and OS. You will troubleshoot issues, coordinate with internal teams, and help implement Tufin products within diverse customer environments.

Candidates should have 3+ years in network/security, strong networking knowledge, firewall configuration experience, and comfort with scripting. German language skills are a plus and knowledge of Kubernetes is beneficial.