Technical Support Engineer

MapleCraft Eng; New York (NY); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote

Health benefits

Career growth

Paid time off

Cutting-edge technology

Collaborative culture

Job summary

MapleCraft Engineers is seeking a Technical Support Engineer to join our remote US team. You’ll be the primary contact for engineers, clients, and field teams, diagnosing hardware, software, and system issues while delivering clear guidance for quick resolutions.

You’ll support engineering software, CAD applications, and cloud platforms, collaborating with IT and project teams. We value problem-solving, communication and a proactive, self-motivated remote worker in a fast-paced engineering

Qualifications

• Bachelor's degree in Engineering, Computer Science, IT, or a related field.
• 3+ years of experience in technical support, helpdesk engineering, or IT support.
• Experience with CAD/BIM software is a plus.

Responsibilities

• Serve as the first point of contact for engineers, clients, and field teams facing technical issues.
• Diagnose and resolve hardware, software, and system-related issues in engineering applications.
• Provide remote support via email, chat, and video calls, ensuring quick and efficient resolutions.
• Support engineering software, CAD applications, remote monitoring systems, and project management tools.
• Assist in managing cloud-based platforms, network configurations, and IT security protocols.
• Perform system updates, patch installations, and performance optimizations.
• Monitor engineering systems, network connectivity, and cloud-based infrastructures to detect potential issues.
• Collaborate with engineering teams to implement automation and preventive maintenance solutions.

Skills

Problem-solving

Communication

Remote support

Analytical thinking

Self-motivation

Teamwork

Education

Bachelor's degree in Engineering, Computer Science, IT, or a related field

Tools

AutoCAD

Revit

BIM software

Cloud platforms

Job description

About the job Technical Support Engineer

Location: Remote United States

Job Type: Full-time

Compensation: Competitive salary + Benefits

Were growing fast and looking for a Technical Support Engineer to join our team remotely. If you're someone who loves problem-solving, enjoys helping customers, and thrives in a fast-paced engineering environment this role is perfect for you!

At MapleCraft Engineers, we design, build, and support cutting-edge engineering solutions for civil infrastructure, construction, and industrial projects. Our work drives innovation and excellence, and we need someone who can help keep our systems, customers, and teams running smoothly.

If you're passionate about troubleshooting, supporting engineering teams, and working with advanced tools remotely, wed love to have you on board.

What You’ll Be Doing

Technical Support & Troubleshooting

• Serve as the first point of contact for engineers, clients, and field teams facing technical issues.
• Diagnose and resolve hardware, software, and system-related issues in engineering applications.
• Provide remote support via email, chat, and video calls, ensuring quick and efficient resolutions.

System Administration & Maintenance

• Support engineering software, CAD applications, remote monitoring systems, and project management tools.
• Assist in managing cloud-based platforms, network configurations, and IT security protocols.
• Perform system updates, patch installations, and performance optimizations.
• Monitor engineering systems, network connectivity, and cloud-based infrastructures to detect potential issues.
• Proactively address system failures, ensuring zero downtime for critical operations.
• Collaborate with engineering teams to implement automation and preventive maintenance solutions.

Documentation & Process Improvement

• Create technical documentation, support guides, and troubleshooting FAQs.
• Recommend improvements to support processes and implement better helpdesk workflows.
• Train internal teams on best practices for system usage and troubleshooting.
• Work closely with project engineers, IT specialists, and external vendors to resolve complex issues.
• Provide technical training and guidance to non-technical team members.
• Assist customers and field engineers with remote installations, software setups, and equipment configurations.

What We are Looking For

Education & Experience

• Bachelors degree in Engineering, Computer Science, IT, or a related field.
• 3+ years of experience in technical support, helpdesk engineering, or IT support.

Technical Skills

• Experience with AutoCAD, Revit, BIM software, or other engineering applications.
• Knowledge of cloud-based platforms, remote desktop tools, and network troubleshooting.
• Familiarity with IoT-based monitoring systems, construction technology, or project management software is a plus.
• Strong problem-solving, analytical, and troubleshooting abilities.

Soft Skills & Work Ethic

• Customer-focused: you genuinely enjoy solving problems for others.
• Strong communicator: able to explain technical concepts in a simple, clear way.
• Self-motivated: able to work independently and handle multiple tasks in a remote setting.
• Team player: you collaborate well and love finding solutions together.

Why You’ll Love Working Here

• Competitive Salary & Performance Bonuses We recognize your hard work!
• Fully Remote Work Work from anywhere in the U.S. with flexible hours.
• Comprehensive Health Benefits Medical, dental, and vision coverage for you and your family.
• Career Growth & Learning Opportunities We invest in certifications, workshops, and skill development.
• Generous Paid Time Off & Holidays Because work-life balance matters.
• Cutting-Edge Technology Work with the latest engineering and IT tools in the industry.
• Supportive & Innovative Team Culture A collaborative environment where your ideas matter.

How to Apply

Ready to join a team where your skills make a real impact?

Send your resume and a short cover letter telling us why you're excited about this role to info@maplecrafteng.

Were excited to meet you and bring your expertise to MapleCraft Engineers! Lets build something great together.