Technical Support Engineer

Kion Group AG; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

KION Group AG is seeking a software technical support specialist in Northern Kentucky, US. You will provide customer support via phone, email, and chat, diagnose software issues, collaborate with the development team, and document cases.

Travel ~5% and on-call rotations are required. Requirements include a CS/Software Eng degree, experience in software support, strong problem-solving and communication skills, and familiarity with Oracle/MS SQL and Windows OS.

Qualifications

• Bachelor’s degree in CS/Software Eng or related field.
• Proven experience in software support or a similar role.
• Strong problem-solving and attention to detail.
• Excellent written and verbal communication.
• Experience with Oracle or MS SQL databases.
• Experience with Windows operating systems.
• Open to working with AI, hands-on preferred.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues
• Assist in the creation of support documentation and knowledge base articles
• Conduct training sessions for customers on software usage
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

Skills

Problem solving

Communication skills

Attention to detail

Team collaboration

Education

Bachelor's Degree (Computer Science / Software Engineering / related field)

Tools

Oracle

MS SQL

Windows OS

Job description

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities to work with AI technologies and industrial automation systems.

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $X-Y at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Responsabilidades y Requisitos:

This is What you Will Do in This Role:

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues and problems.
• Assist in the creation of support documentation and knowledge base articles.
• Conduct training sessions for customers on software usage.
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

What We Are Looking For:

• Bachelor's Degree (Computer Science, Software Engineering, or related field)
• Proven experience in software support or a similar role
• Strong problem solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Experience with Oracle / MS SQL databases
• Experience with Windows operating systems
• Open to working with AI, preferably hands on experience.

Preferred Skills:

• Material handling experience
• Experience with Java, Golang, or Python
• Customer Service experience

Las marcas KION mantienen el mundo en movimiento, a nivel global, regional y local. KION es la Compañía de Soluciones para la Cadena de Suministro. Con más de 42,000 empleados en más de 100 países, hacemos posibles cadenas de suministro inteligentes, sostenibles y confiables en todo el mundo, allí donde se almacenen, transporten o entreguen bienes. KION ofrece a sus clientes todo el espectro de soluciones para que sus cadenas de suministro estén preparadas para el futuro. Nuestras marcas internacionales, Linde Material Handling, STILL y Baoli, y nuestras marcas regionales, Fenwick y OM, representan una innovación tecnológica excepcional, automatización inteligente y excelencia en el servicio en carretillas elevadoras y equipos de almacén. Dematic complementa esta experiencia con tecnología de automatización de última generación y soluciones de software con IA que optimizan la intralogística en almacenamiento, producción y distribución. Tanto a nivel local como global, ofrecemos oportunidades profesionales emocionantes en un entorno innovador definido por nuestros valores fundamentales: Integrity, Collaboration, Courage y Excellence. Juntos, creamos la magia de las soluciones para la cadena de suministro.