Technical Support Engineer

The Judge Group; Leesburg (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in IT Services is seeking a mid-senior level quality assurance professional to minimize damage to Data Center hardware. The role involves inspecting, testing, and repairing critical components to ensure reliability. Candidates should have a technical degree and experience in handling electronic parts. Strong interpersonal skills and attention to detail are essential, as well as the ability to work with inspection equipment.

Qualifications

• At least 3+ years of experience in a technical field.
• Knowledge of electronic parts used in Data Center hardware.

Responsibilities

• Assist in reducing damage at data centers through inspections.
• Perform diagnostics and repairs on critical parts.
• Conduct audits of handling and ESD processes.

Skills

First-level failure analysis

Interpersonal skills

Attention to detail

Education

Bachelor’s Degree

Tools

Inspection equipment

PCs for data recording

Job description

Direct message the job poster from The Judge Group

The goal of this team is to reduce / minimize damage and the impact of damage for Data Center hardware. This includes inspection, testing, and repair of critical components to ensure cutting-edge Data Center hardware is reliable and maintained in the Data Center environment.

Overall Responsibilities:

This role is a quality assurance position with a primary focus to monitor and reduce damage to data center hardware parts.

• Assist the site leadership in efforts to reduce damage at each DC. This involves spot checks of process staging areas for proper handling, packaging, and storage of parts.
• Assist in executing the damaged parts process at the datacenter, verifying and quarantining damaged parts to prevent mixing with good products.
• Identify and escalate issues affecting part damage.
• Provide support for key field campaigns and failure investigations (Excursion Support).

Top Daily Responsibilities:

• Perform DIMM testing for diagnostics and Post Package Repair (PPR).
• Conduct special damage inspections and repairs of critical parts.
• Perform quick testing of printed circuit boards (approx. 100 boards/week) for re-inventory.
• Verify damage reports on parts, inspecting up to 100 parts weekly to confirm damage.
• Repair damaged parts as needed.
• Clean thermal paste from CPUs.
• Periodically audit handling, ESD processes, and packing at Data Centers.

Mandatory Skills/Qualifications:

• Bachelor’s Degree or equivalent experience in a technical field.
• At least 3+ years of experience in a technical field.
• Knowledge of electronic parts used in Data Center hardware (e.g., Motherboards, DIMMs, Hard Drives, network cards, optics).
• First-level failure analysis (FA) skills for electronic parts.
• Familiarity with mechanical defects in electronic components and hardware.
• Ability to sit for extended periods performing detailed inspections.
• Experience with inspection equipment like stereo microscopes and ring lights.
• Proficiency in using PCs for data recording and reporting.
• Ability to write process instructions and SOPs.
• Strong interpersonal skills to work with and influence others.
• Physical strength for handling medium to heavy materials (lifting, pushing, pulling).

Non-Essential Skills/Qualifications:

• Background in Quality Assurance within electronics.
• Experience troubleshooting and repairing servers, storage, or networking products.
• Knowledge of spreadsheets and databases.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting