Technical Support Engineer

Aspen Technology; Kentucky; On-site; USD 71,000 - 88,000; Full time

Benefits offered by this job

Paid time off

Charitable giveback day

Medical/dental/vision insurance

Retirement benefits

Job summary

AspenTech in Medina, MN is looking for a Technical Support Engineer to resolve standard to moderately complex technical issues with increasing independence and collaboration with cross-functional teams. The ideal candidate holds a bachelor's degree in Electrical Engineering, Computer Engineering, or Systems Engineering, with 2–5 years of relevant experience, strong troubleshooting abilities, and excellent communication skills.

Travel up to 25% and onsite work 4 days/week are required.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, Systems Engineering, or a related field.
• 2–5 years of relevant professional experience in technical support, engineering, or software environments.
• Demonstrated ability to troubleshoot software and system‑level issues.
• Strong organizational skills and ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Willingness to travel occasionally (typically less than 25%).
• Ability to work onsite in Medina, MN at least 4 days a week.

Responsibilities

• Troubleshoot and resolve standard to moderately complex technical issues reported by customers.
• Apply analytical skills to identify root causes and recommend appropriate solutions.
• Manage assigned support cases independently within established processes and SLAs.
• Escalate issues with clear technical context and findings.
• Collaborate with Engineering, Product, Services and peer support engineers to resolve customer issues.

Skills

Troubleshooting

Software issues

System-level

Customer communication

Time management

Education

Bachelors in Electrical Engineering

Bachelors in Computer Engineering

Bachelors in Systems Engineering

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Technical Support Engineer supports customers by resolving standard and moderately complex technical issues with increasing independence. This role has mastered routine support tasks, applies judgment within defined guidelines, and is expanding technical depth across products and customer use cases.
Technical Support Engineer contribute meaningfully to team outcomes, support cross functional collaboration, and may provide informal guidance to newer team members.

Your Impact

Customer Support & Issue Resolution

• Troubleshoot and resolve standard to moderately complex technical and engineering issues reported by customers.
• Apply analytical skills to identify root causes and recommend appropriate solutions.
• Manage assigned support cases independently within established processes and SLAs.
• Escalate issues as appropriate, providing clear technical context and investigation findings.

Technical Expertise & Enablement

• Build working knowledge across assigned DGM products and solution areas.
• Assist with customer onboarding, configuration support, and basic system reviews.
• Contribute to knowledgebase articles, runbooks, and troubleshooting documentation.
• Participate in product testing, validation activities, or internal improvement initiatives.

Collaboration & Growth

• Collaborate effectively with Engineering, Product, Services, and peer support engineers.
• Provide informal guidance or assistance to P1 engineers as needed.
• Communicate technical information clearly to both technical and non‑technical audiences.
• Continuously identify opportunities to improve customer experience and support efficiency.

What You’ll Need

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Systems Engineering, or a related field.
• 2–5 years of relevant professional experience in technical support, engineering, or software environments.
• Demonstrated ability to troubleshoot software and system‑level issues.
• Strong organizational skills and ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Willingness to travel occasionally (typically less than 25%).
• Ability to work onsite in Medina, MN at least 4 days a week.

Work Authorization

AspenTech will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

The salary range for this role is $70,700.00 - $88,400.00. This range represents what we in good faith believe is the range possible for base compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range based on several factors. This range may be modified in the future. This role is also eligible for bonus or variable incentive pay. Additionally, we offer a comprehensive benefits package including paid time off, charitable giveback day, medical/dental/vision insurance, and retirement benefits to eligible employees.