Technical Support Engineer

C14 Automated Logic Corporation; Kennesaw (GA); Hybrid; USD 65,000 - 130,000; Full time

Benefits offered by this job

Health Care Benefits: Medical, Dental,

Retirement Benefits

Paid time off

Disability insurance

Life Insurance

Tuition Assistance

Job summary

Carrier Global Corporation seeks a Technical Support Engineer to provide advanced technical support for Automated Logic products and systems. This hybrid role blends in-office work in Kennesaw, GA with remote work.

You will diagnose hardware, software, firmware, networking, and system configuration issues while supporting product quality, documentation, training, and continuous improvement efforts. The role requires a technical degree or equivalent experience and 2+ years in building automation

Qualifications

• High School Diploma or GED.
• Bachelor's degree in a technical discipline or equivalent experience.
• 2+ years of experience with a controls company or IT networking.

Responsibilities

• Provide advanced online and phone-based technical support to the Automated Logic dealer network.
• Troubleshoot complex hardware, software, firmware, networking, and system configuration issues.
• Reproduce reported issues, collect and analyze diagnostic information, and provide findings to Engineering and Product teams.
• Work with internal teams to investigate escalated technical issues and support customer resolution.
• Provide feedback to documentation and training teams to improve resources.

Skills

IT networking

Troubleshooting

Customer support

PowerShell/Python scripting

Education

Bachelor's degree in technical discipline

Tools

BACnet/SC

WebCTRL

PKI certificados

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.

About the Role

We are seeking a Technical Support Engineer to provide advanced technical support for Automated Logic products and systems. In this role, you will support the Automated Logic dealer network by helping diagnose and resolve technical issues related to hardware, software, firmware, networking, and system configuration. This is a hybrid role, with a combination of in-office and remote work. Candidates should be able to work from our Kennesaw, GA office as needed while also having the flexibility to work remotely. This position is a Tier 3 technical support role focused on helping dealers troubleshoot complex product and system issues while supporting product quality, documentation, training, and continuous improvement efforts.

Key Responsibilities

• Provide advanced online and phone-based technical support to the Automated Logic dealer network.


• Troubleshoot complex hardware, software, firmware, networking, and system configuration issues.


• Reproduce reported issues when possible, collect and analyze diagnostic information, and provide clear technical findings to Engineering and Product teams.


• Work closely with internal teams to investigate escalated technical issues and support customer resolution.


• Provide feedback to documentation and training teams to improve customer-facing and internal technical resources.


• Assist with final checkout activities for new products before release.


• Participate in beta testing programs and provide practical technical feedback.


• Support training initiatives as needed by sharing product knowledge and technical expertise.

Qualifications & Experience

• High School Diploma or GED.


• Bachelor's degree in a technical discipline or equivalent relevant experience in building automation, controls, IT networking, technical support, or a related field.


• 2+ years of experience with a controls company, including engineering, field technician, job start-up, or service experience; or 2+ years of IT networking experience.

Preferred Skills

• Experience with BACnet/SC or industrial networking is a plus.


• Experience with WebCTRL or other building automation systems.


• IT-related certifications are a plus.


• Ability to explain technical concepts to non-technical users.


• Strong troubleshooting skills and attention to detail.


• Technical certifications and any direct Automated Logic training are a plus.


• Hands‑on experience setting up certificates (PKI infrastructure).


• Basic scripting or automation experience (PowerShell, Python, or Bash) is a plus.


• Linux experience is a plus.


• Prior experience in a customer-facing technical role.


• Ability to work independently while coordinating with multiple stakeholders.

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives


• Retirement Benefits


• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation


• Disability: Short-term and long-term disability


• Life Insurance and Accidental Death and Dismemberment


• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account


• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.