Technical Support Engineer

Carrier; United States; Hybrid; USD 65,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Disability insurance

Life insurance

Tax-advantaged accounts

Tuition assistance

Job summary

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, seeks a Technical Support Engineer to provide advanced support for Automated Logic products. This hybrid role can work from the Kennesaw, GA office and remotely as needed, assisting dealers and internal teams.

You will diagnose complex hardware, software, and networking issues, contribute to documentation, and support product quality and training initiatives while advancing continuous improvement efforts.

Qualifications

• High School Diploma or GED.
• Bachelor's degree in a technical discipline or equivalent relevant experience in building automation, controls, IT networking, technical support, or a related field.
• 2+ years of experience with a controls company, including engineering, field technician, job start-up, or service experience; or 2+ years of IT networking experience.

Responsibilities

• Provide advanced online and phone-based technical support to the Automated Logic dealer network.
• Troubleshoot complex hardware, software, firmware, networking, and system configuration issues.
• Reproduce reported issues when possible, collect and analyze diagnostic information, and provide clear technical findings to Engineering and Product teams.
• Work closely with internal teams to investigate escalated technical issues and support customer resolution.
• Provide feedback to documentation and training teams to improve customer-facing and internal technical resources.
• Assist with final checkout activities for new products before release.
• Participate in beta testing programs and provide practical technical feedback.
• Support training initiatives as needed by sharing product knowledge and technical expertise.

Skills

Troubleshooting

Explain technical concepts

Independent coordination

Customer-facing communication

Education

Bachelor's degree in a technical discipline

Tools

BACnet/SC

WebCTRL

PowerShell

Python

Linux

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the Role

We are seeking a Technical Support Engineer to provide advanced technical support for Automated Logic products and systems. In this role, you will support the Automated Logic dealer network by helping diagnose and resolve technical issues related to hardware, software, firmware, networking, and system configuration. This is a hybrid role, with a combination of in-office and remote work. Candidates should be able to work from our Kennesaw, GA office as needed while also having the flexibility to work remotely. This position is a Tier 3 technical support role focused on helping dealers troubleshoot complex product and system issues while supporting product quality, documentation, training, and continuous improvement efforts.

Key Responsibilities

• Provide advanced online and phone-based technical support to the Automated Logic dealer network.
• Troubleshoot complex hardware, software, firmware, networking, and system configuration issues.
• Reproduce reported issues when possible, collect and analyze diagnostic information, and provide clear technical findings to Engineering and Product teams.
• Work closely with internal teams to investigate escalated technical issues and support customer resolution.
• Provide feedback to documentation and training teams to improve customer-facing and internal technical resources.
• Assist with final checkout activities for new products before release.
• Participate in beta testing programs and provide practical technical feedback.
• Support training initiatives as needed by sharing product knowledge and technical expertise.

Qualifications & Experience

• High School Diploma or GED.
• Bachelor's degree in a technical discipline or equivalent relevant experience in building automation, controls, IT networking, technical support, or a related field.
• 2+ years of experience with a controls company, including engineering, field technician, job start-up, or service experience; or 2+ years of IT networking experience.

Preferred Skills

• Experience with BACnet/SC or industrial networking is a plus.
• Experience with WebCTRL or other building automation systems
• IT-related certifications are a plus.
• Ability to explain technical concepts to non-technical users.
• Strong troubleshooting skills and attention to detail.
• Technical certifications and any direct Automated Logic training are a plus.
• Hands-on experience setting up certificates (PKI infrastructure).
• Basic scripting or automation experience (PowerShell, Python, or Bash) is a plus.
• Linux experience is a plus.
• Prior experience in a customer-facing technical role.
• Ability to work independently while coordinating with multiple stakeholders.

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability : Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering,

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applican