Technical Support Engineer

Airbyte; Ireland (WV); On-site; EUR 57,000 - 68,000; Full time

Job summary

Airbyte is seeking a Software Support Engineer to provide top-tier support to Enterprise customers across both Airbyte Cloud and on-premise installations. This role involves direct engagement with users, enhancing knowledge bases, and collaborating with engineering teams to ensure seamless data movement solutions. Ideal candidates will have strong technical skills in Kubernetes, Docker, and Python, alongside experience in customer interaction within engineering contexts.

Benefits

Unlimited paid time off, with a minimum of 25 days per year

Paid parental leave for 16 weeks

Professional development funds for books and training

Comprehensive health benefits, including insurance and wellness stipends

Work visa sponsorship, including H1B, TN, and green cards

Qualifications

• 5+ years as Layer 2 Technical Support Engineer or 3+ years in Data Engineering, Data Analysis, DevOps, or QA.
• Working closely with engineering teams or developer customers.

Responsibilities

• Provide exceptional email and Zoom support to Enterprise customers.
• Document solutions to enhance Knowledge Base.

Skills

Kubernetes

Docker

Python

APIs

SQL

NoSQL

Networking Technologies

Java

Kotlin

CI/CD

GitHub

ELT workflows

Observability tools

Job description

Airbyte is the open-source standard for Data Movement. We enable data teams to move data from applications, APIs, unstructured sources, and databases to data warehouses, lakes, AI applications, and LLMs. So far, our customers, users, and ourselves have built over 15,000 connectors and have had 200,000+ companies install Airbyte. We've raised $181M from top investors like Benchmark, Accel, Altimeter, Coatue, Y Combinator, and more. We believe in product-led growth, building something our users love.

Our company handbook is open to all, and we encourage you to apply even if you don’t meet all requirements.

Opportunity

As a Software Support Engineer, you will engage directly with our Enterprise customers across Airbyte Cloud and on-premise or cloud-based Airbyte Enterprise installations. You will act as the user’s advocate, working with support, product, and engineering teams to prioritize improvements, troubleshoot issues, develop workarounds, and create knowledge base articles.

What You’ll Do

• Provide exceptional email and Zoom support to Enterprise customers, including those with engineering backgrounds.
• Collaborate with engineers to identify, replicate, and resolve issues.
• Engage in automation, development, and engineering projects as needed.
• Document solutions to enhance our Knowledge Base for internal and external use.
• Act as a liaison between users and product/engineering teams, communicating feedback effectively.

What You’ll Need

• 5+ years as a Layer 2 Technical Support Engineer or similar role supporting developers, or 3+ years in Data Engineering, Data Analysis, DevOps, or QA.
• Proficiency in Kubernetes, Docker, containerized environments.
• Proficiency in Python, APIs, SQL, NoSQL, database management.
• Familiarity with networking technologies like TCP/IP, DNS, HTTP(S), proxies, and tools such as tcpdump, Wireshark, Charles Proxy, Fiddler.
• Additional skills in Java, Kotlin, CI/CD, GitHub, ELT workflows, data orchestration, and observability tools are a plus.
• Experience working closely with engineering teams or developer customers.
• Effective communication skills with enterprise customers, including documenting changes.
• Adaptability, organizational skills, and a growth mindset.
• Excellent teamwork and communication skills.
• Flexibility to work Tue-Sat or Sun-Thu shifts.
• Share our values.

Location

• Remote in Ireland

Salary

• €57,000 - €68,000 base salary plus equity. Benefits vary by region outside the U.S.

We Provide

The benefits listed below are for U.S. employees:

• Relocation assistance for San Francisco-based roles.
• Unlimited paid time off, with a minimum of 25 days per year.
• Paid parental leave for 16 weeks.
• Sponsored travel for retreats, offsites, and team events.
• Professional development funds for books and training.
• Comprehensive health benefits, including insurance and wellness stipends.
• Work visas sponsorship, including H1B, TN, and green cards.

We are an equal opportunity employer and support reasonable accommodations for individuals with disabilities. Please contact us if you need assistance.