Technical Support Engineer

Q-mation; Horsham (PA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A growing technology company is seeking a Technical Support Engineer based in Horsham, PA. The role involves troubleshooting, supporting customers with the AVEVA software suite, and requires 3-5 years of experience in a technical support role. Benefits include medical and vision insurance, as well as a 401(k) plan. Candidates must have the unrestricted right to work in the US and be located in the greater Horsham area.

Qualifications

• 3-5 years in a Technical Support role.
• Must have experience working with the AVEVA software suite.
• Unrestricted right to work in the US.

Responsibilities

• Learn the AVEVA software suite (InTouch, System Platform, Historian, Intouch Edge, etc.).
• Act as the initial point of contact for all software & system related concerns.
• Provide advanced troubleshooting for customers in manufacturing.
• Create high quality results for customers.
• Travel up to 20%.

Skills

Advanced troubleshooting

Excellent verbal and written communication

Experience with SQL

Experience with Dynamics 365 CRM

Experience with .NET

Experience with HTML

Tools

AVEVA software suite

Job description

Talent Acquisition & Organizational Development

Q-mation is growing! We're looking for a Technical Support Engineer with a niche for computer software and automation.

Responsibilities/requirements include but aren't limited to:

• Learn the AVEVA software suite (InTouch, System Platform, Historian, Intouch Edge, etc.)
• Act as the initial point of contact for all software & system related concerns
• Provide advanced troubleshooting for customers in manufacturing
• Passionate about creating high quality results for our customers
• Must demonstrate excellent professional verbal and written communication
• Experience with SQL, Dynamics 365 CRM, .NET, HTML is a plus
• 3-5 years in a Technical Support role
• Must have experience working with the AVEVA software suite.

Please note, this is a full time position out of our HQ in Horsham, PA. Candidates must be based in the greater Horsham area for consideration.

Must have unrestricted right to work in the US / Sponsorship not available

Travel up to 20%

Q-mation prohibits discrimination against employees, applicants or any other legally covered persons because of race, color, religion, national origin, age, sex (including pregnancy, sexual orientation and gender identity or expression), citizenship, genetic information, disability status, past, current, or prospective membership in the uniformed services or any other characteristic protected under applicable federal, state, or local law.

What We Offer

Medical insurance

Vision insurance

401(k)