Technical Support Engineer

Booz-Allen-Hamilton; Fayetteville (NC); On-site; USD 55,000 - 126,000; Full time

Benefits offered by this job

Health benefits

Life Insurance

Retirement benefits

Paid leave

Tuition assistance

Job summary

Booz Allen is seeking a Technical Support Engineer to support and optimize a distributed network of simulators and modeling systems used for rehearsal and training. You will be the first line of support, diagnosing hardware, software, and network issues during live events and coordinating with software and systems engineers to resolve complex problems.

You will perform routine operational checks, maintenance, and documentation, while ensuring compliance with training requirements across multiple

Qualifications

• Experience supporting distributed mission operations training.
• Ability to troubleshoot and resolve issues with hardware, software, and networks.
• Active TS/SCI clearance and willingness to undergo security processing.

Responsibilities

• Provide Tier 1–3 troubleshooting during operations and training events.
• Maintain and install simulators and networks across locations.
• Create and maintain technical documentation and runbooks.
• Perform preventive maintenance and track deficiencies for root-cause fixes.

Skills

Distributed systems

Troubleshooting

Documentation

Travel 25%

DoD collaboration

Education

HS diploma or GED

Security+ Certification

TS/SCI clearance

Tools

VRSG

CGF MACe

Job description

The Opportunity:As a Technical Support Engineer, you will help maintain and execute a network of simulators and modeling capabilities focused on providing rehearsal and exercise capabilities for various units. These simulators are in different locations throughout the country, and we are the client's engineering team responsible for managing the network, maintaining an Authority to Operate (ATO), improving system design and architecture, Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, software releases and deployment, new features, and innovation.You will be the first line of technical support for our nation's most elite warfighters, working within a technically versatile team of engineers, technicians, and operational experts. During training events, you'll provide Tier 1-2 troubleshooting across hardware, software, and network issues on local air and ground simulation systems and multiple outstation systems. That means diagnosing problems quickly, restoring systems to keep training on track, and escalating complex issues to the software and systems engineering teams with clear documentation. You'll perform day-to-day operational checks and preventative maintenance to catch problems before they affect training, support operations in a live, virtual, and constructive (LVC) environment, and track recurring deficiencies so the team can fix root causes. You'll also help keep geographically separated systems updated and compliant with current training requirements, and you'll build and install new simulators and networks.This job requires an effective troubleshooter who stays calm under pressure, is flexible with day-to-day tasks, and can provide onsite support during operations. You will have a lot of growth opportunities within the program and areas for innovation on simulation systems.Join us. The world can’t wait.You Have:Experience working on complex networked distributed systemsExperience supporting and collaborating with DoD operational personnelAbility to create technical documentationAbility to troubleshoot and resolve issues with basic network and operating systemsAbility to travel up to 25% of the timeTS/SCI clearanceHS diploma or GEDSecurity+ CertificationNice If You Have:Experience supporting distributed mission operations trainingExperience with programming or scripting languagesKnowledge of Image Generator VRSG and Constructive Force Generator (CGF) programs such as MACEClearance:Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.CompensationAt Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,300.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.Identity StatementAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.Candidate AI Usage PolicyAI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided .Work ModelOur people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.Remote : If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.Hybrid : If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.Onsite : If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.