Technical Support Engineer

ZipRecruiter; El Segundo (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company is seeking an Executive Support Technician to deliver high-touch technical support to senior executives. The role involves quick diagnostic skills and effective communication to maintain a calm environment while resolving high-priority IT issues. Strong problem-solving abilities and executive interaction are essential for success in this position.

Qualifications

• Strong problem-solving skills in high-pressure situations.
• Excellent communication skills to interact with executive leadership.

Responsibilities

• Provide high-touch, rapid-response IT support to VIP Diamond users.
• Quickly diagnose and resolve technical issues.
• Collaborate with IT teams and vendors for seamless issue resolution.
• Participate in improvements for executive support strategies.

Skills

Problem Solving

Communication

Job description

Job DescriptionJob Description

Job Title: Executive Support Technician
Duration: 6+ Months Contract
Location: El Segundo, CA 90245

Job Overview:

• We are seeking a highly skilled Diamond/Executive Support Technician to provide white-glove technical support to our most senior executives and their administrative staff.
• This role requires quick thinking, rapid response, and strong communication skills to diagnose and resolve issues efficiently while maintaining composure under pressure.

Key Responsibilities:

• Provide high-touch, rapid-response IT support to VIP Diamond users and their administrative teams.
• Experience providing VIP or executive-level IT support in a corporate environment.
• Quickly diagnose and resolve technical issues, including implementing temporary workarounds when necessary.
• Maintain composure under pressure and ensure a calm environment when resolving high-priority issues.
• Communicate technical solutions clearly and effectively to both technical and non-technical users.
• Proactively identify and resolve potential IT challenges before they escalate.
• Collaborate with other IT teams and vendors to ensure seamless support and issue resolution.
• Provide on-site, dedicated support to executive offices as part of a white-glove service approach.
• Be available during off hours to respond to urgent executive support needs.
• Particpate in conversations around improvements in executive support strategies, ensuring efficiency, and enhancing overall user experience.

Required Skills & Qualifications:

• Strong problem-solving skills with the ability to think quickly and creatively in high-pressure situations.
• Excellent communication skills, both written and verbal, to interact with executive leadership and support teams.

Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.