Technical Support Engineer

VDB Executive Search, LLC; Columbus (OH); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Support Engineer to join their innovative team. This role involves providing expert technical assistance to clients in the packaging sector, ensuring they effectively utilize high-quality materials. The ideal candidate will have a strong background in Material Science or Chemistry, with at least five years of experience in a technical role. This position offers the opportunity to work closely with clients and internal teams, fostering relationships and driving project success. If you are a self-starter with a passion for quality and problem-solving, this is the perfect opportunity to make a significant impact.

Qualifications

• Minimum 5 years in a technical role within the packaging industry.
• Strong interest in quality and processes with hands-on attitude.

Responsibilities

• Provide technical support and manage customer relationships.
• Monitor tests and qualifications for customer opportunities.

Skills

Technical Support

Problem-solving

Communication

Material Science

Chemistry

ERP Systems

Quality Standards

Education

Bachelor's in Material Science

Bachelor's in Chemistry

Tools

ERP Systems

Quality Management Systems

Job description

For our client Royal Vaassen US, Inc. we are looking for a Technical Support Engineer, this position can be located in CA, Irvine or OH, Columbus. The company is a global operating supplier and producer of flexible packaging materials as well as coated foil for industrial applications. The company is based in The Netherlands with a growing US client base, mainly in the dairy, food and tobacco industry. They offer high-quality, innovative packaging and first-class service. The company core values are Sustainability, Innovation and first-class service.

Tasks and Responsibilities

• Provide technical support at potential customers to enable them to use the materials supplied by RV.
• Explain the capabilities of RV to potential customers, explain the customer needs to RV.
• Monitor and manage the progress of tests and qualifications of customer opportunities initiated by RV sales.
• Raw materials: Translate the specifications needed at RV as well as the quality standards to potential customers/prospects.
• Applicable machine suppliers used at the customers – build and maintain a relationship on local level and communicate findings.
• Maintain a close relationship on developments with local RV sales manager as well as all applicable stakeholders within RV.
• Full member of the product technology team in RV.

The candidate will be trained on the capabilities and organization of Royal Vaassen at the factory site in Vaassen, the Netherlands.

Profile

• Fluent in English and preferably Spanish.
• Educated in Material Science, Chemistry or similar.
• A minimum of 5 years’ experience in packaging industry in a technical role.
• Self-starter and a strong sense of ownership and accountability.
• Commercial interest and team-player.
• Frequent traveling needed (when possible).
• Strong interest and capabilities to work with various ERP- and quality systems.
• Affinity with processes and systems.
• Organized and well structured.
• Strong sense of quality.
• Problem-solving ability and practical, hands-on attitude.
• Independent worker, taking ownership of projects.