High Performance Networking Technical Support Engineer

ZipRecruiter; Chesterbrook (Chester County); Remote; USD 90,000 - 150,000; Full time

Job summary

Join a fast-growing, innovative team dedicated to delivering high-performance networking solutions for AI and HPC datacenters. As a Technical Support Engineer, you will leverage your deep technical expertise to provide exceptional customer support, troubleshoot complex issues, and collaborate with cross-functional teams. This role offers the opportunity to work remotely while occasionally traveling to Chesterbrook, PA for meetings and training. With a competitive compensation package and a commitment to innovation, this is your chance to make a significant impact in a dynamic industry.

Benefits

Equity

Health Benefits

401(k)

Paid Holidays

Generous Paid Time Off

Qualifications

• 5+ years programming experience with C, C++, Perl, Python, or Fortran.
• Experience in system troubleshooting and network configuration.
• Knowledge of parallel programming in HPC/AI environments.

Responsibilities

• Provide high-quality customer support for products.
• Manage user-reported issues and drive resolution.
• Support OEMs with new cluster installations.

Skills

C/C++ Programming

Linux Scripting

Network Configuration

Analytical Skills

Customer Support

Education

B.S. Degree in Engineering

Equivalent Experience

Tools

Linux

MPI

SHMEM

Job description

Cornelis Networks delivers the world's highest performance scale-out networking solutions for AI and HPC datacenters. Our differentiated architecture seamlessly integrates hardware, software, and system-level technologies to maximize the efficiency of GPU, CPU, and accelerator-based compute clusters at any scale. Our solutions drive breakthroughs in AI & HPC workloads, empowering our customers to push the boundaries of innovation. Backed by top-tier venture capital and strategic investors, we are committed to innovation, performance, and scalability — solving the world's most demanding computational challenges with our next-generation networking solutions.

We are a fast-growing, forward-thinking team of architects, engineers, and business professionals with a proven track record of building successful products and companies. As a global organization, our team spans multiple U.S. states and six countries, and we continue to expand with exceptional talent in onsite, hybrid, and fully remote roles.

Cornelis Networks is hiring talented High Performance Networking Technical Support Engineers with skills in key areas required to support world-class hardware and software products used in high-performance computing, data analytics, and AI interconnect solutions.

As a member of the Technical Support organization, you will work collaboratively with cross-functional teams to identify partner and end-user issues and deliver solutions with world-class customer service. Key to this role is the ability to build cross-functional relationships, effectively communicate with highly technical customers, apply critical thinking and problem-solving skills, and take initiative to drive customer satisfaction.

The ideal candidate enjoys having deep technical knowledge and applying it to solve challenging customer issues while working in a fast-paced environment. This role has a significant impact and contributes to the operational and financial success of the company.

Technical Support Engineers responsibilities include:

• Providing professional high-quality customer support for Cornelis Networks products.
• Taking technical ownership of user-reported issues, driving diagnosis and resolution in a professional and timely manner.
• Managing incoming customer support issues (via emails, portal postings, or phone calls), escalating when necessary based on documented procedures, and supporting off-hours on-call activities periodically.
• Partnering cross-functionally across all levels of the organization, working with other technical staff to identify and resolve issues.
• Supporting OEMs and system integrators with new cluster installation and acceptance, providing remote or on-site support as needed.
• Proactively ensuring customer readiness for updates; understanding changes and their impacts; providing input for materials and documentation supporting upgrades or early use of new capabilities.
• Actively participating and advocating for customers during the planning and sustaining phases of our product lifecycle.

Qualifications:

• Related high-performance networking experience (administration, support, etc.).
• Experience developing or troubleshooting Linux device drivers.
• Experience with installation, configuration, and administration of enterprise Linux servers and/or Unix in clustered environments.
• Knowledge of parallel programming, especially MPI and/or SHMEM, with troubleshooting experience in HPC/AI cluster environments.
• Two years of experience with more than one Operating System.
• Infiniband experience.
• Ability to analyze, understand, and communicate complex problems effectively.
• Ability to manage customer expectations and balance requests with company needs.
• Experience providing user support in network or HPC environments.

Minimum Qualifications:

• Proficient in English, both written and verbal.
• Must submit resume in English.
• 5+ years programming with C, C++, Perl, Python, and/or Fortran, with Linux scripting knowledge.
• 5+ years experience in system troubleshooting, network configuration, and troubleshooting.
• Strong analytical skills.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work across geographies, time zones, companies, and organizations.
• Willingness to travel to headquarters and partner/customer locations (up to 25-50%).
• B.S. Degree in Engineering, Computer Science, or related discipline, or 5+ years of equivalent experience.

Location: This role supports remote work within the U.S., with occasional travel to Chesterbrook, PA for meetings and training.

We offer a competitive compensation package including equity, cash, incentives, health and retirement benefits. Our flexible work environment fosters collaboration with leading names in the semiconductor industry.

Our total rewards include base salary, performance incentives, and comprehensive benefits such as medical, dental, vision, life insurance, 401(k), paid holidays, and generous paid time off. We are committed to equal opportunity employment and accommodating applicant needs throughout the recruitment process.