Technical Support Engineer

iManage; Chicago (IL); On-site; USD 54,000 - 82,000; Full time

Job summary

iManage is seeking a Customer Support Engineer in Chicago, IL for a full-time in-office role with in-person days on Tuesdays and Thursdays to collaborate with peers. You will analyze and resolve complex client issues and work with internal teams to ensure client success while building deep technical knowledge of the iManage platform.

Join a collaborative team focused on making knowledge work across the globe, with growth opportunities and a supportive culture that values learning and career

Qualifications

• Bachelor’s degree in Computer Science or Information Technology is required.
• Solid understanding of TCP/IP networking concepts and troubleshooting.
• Working knowledge of SQL database technologies.
• Knowledge of web technologies such as IIS and Apache Tomcat, XML, HTML, JavaScript and/or VBScript.
• MCSE, MCP or MCSA certification preferred.

Responsibilities

• Analyzing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments.
• Developing and maintaining deep technical knowledge of the iManage product suite.
• Collaborating with customer engineers and system integrators to support complex deployments.
• Maintaining knowledge of Windows Servers, networking, databases, and web technologies.
• Developing, documenting, and publishing best practices, white papers, blogs, and solutions.
• Proactively assisting customers and internal teams to reduce problem occurrences.

Skills

Networking (TCP/IP)

SQL databases

Web technologies (IIS, Tomcat, XML, Ht

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Microsoft Windows Servers

Job description

Customer Support - Chicago, IL - Full Time

We offer a flexible workingpolicy thatsupports a healthy balancebetween personal and professional well-being.This role requiresin-office presence onTuesdays & Thursdaysto collaborate, connect, and learn frompeers-while alsomaintainingthe flexibility for meaningful work-life balance.

Being a Technical Support Engineer at iManage means…

You’re passionate about problem-solving and taking ownership of your work. You will be utilizing your technical skills to help analyze and resolve some of the complex challenges our clients are facing, you will work with our internal teams to help ensure our client’s success, and you will learn what it takes to #BeTheGuide across our products.

You’re about to embark on your journey with iManage. You will learn all about our clients, our products, and how we are on a mission to #MakeKnowledgeWork across the globe. You will be joining a collaborative team that supports your growth and wants to see you progress your career.

One of our leaders, Director of our Cloud Support team (John Conrad ), said it best:

"An iManage Support Engineer is well positioned to build deep technical subject matter expertise in the iManage platform along with knowledge of business processes and customer lifecycle through integration with our Engineering, Cloud Operations, Customer Success, Product Management, and iManage partner ecosystem."

iM Responsible For…

• Analyzing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments
• Developing and maintaining a deep technical knowledge of our iManage product suite
• Effectively collaborating with customer engineers and system integrators to support complex system deployment projects
• Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
• Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions
• Proactively assisting customers and internal teams to avoid or reduce problem occurrence

iM Qualified Because I have…

• A Bachelor’s degree in Computer Science or Information Technology
• The proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues
• A working knowledge of SQL database technologies
• Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script
• MCSE, MCP or MCSA certification

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By...

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

The overall US annual base salary range for this position is $54,000–$82,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [e-mail] so our team members can review.

About iManage…

At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we’re looking for people who embracechallenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Learn more at: www.imanage.com

Please see our recruitment privacy statement for more information on how we handle your personal data.

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