Technical Support, Deployment & Maintenance

Extia; Austin (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Extia is seeking a Field Service Technician – IT & Connected Systems to install, configure, maintain, and troubleshoot connected equipment at customer sites around Austin. This hands-on role combines IT support, electronics, networking, and field maintenance with a strong emphasis on technical quality and customer satisfaction.

The candidate will work with physical equipment and connected systems, ensuring proper installations and timely issue resolution, while traveling regularly to sites in

Qualifications

• Experience with on-site IT/electronic equipment installations.
• Ability to diagnose and repair hardware and software issues.
• Familiarity with networking concepts (Ethernet, TCP/IP).
• Must have valid driver’s license and own vehicle.

Responsibilities

• Prepare, install, and deploy connected equipment including cabinets, toolboxes, RFID systems, and peripherals.
• Perform physical hardware installation, electrical and network connections, and IT integration.
• Configure equipment per technical specs and customer requirements.
• Conduct functional testing and ensure systems operate correctly before go-live.
• Assist with RFID tagging, tool configuration, and system validation.
• Provide on-site technical assistance and basic user training when needed.

Skills

Electronics & electrical systems

IT environments - Windows, Ethernet, &

Field service - on-site installations

Problem solving & customer service

Valid driver’s license & vehicle

Tools

RFID systems

IoT & connected systems

Industrial equipment

Job description

At Extia, we believe that people are at the heart of every successful project.

As an IT and engineering consulting company, we support our clients in delivering innovative technological solutions while providing our consultants with a collaborative, dynamic, and people-first work environment.

We are currently looking for a Field Service Technician – IT & Connected Systems to support one of our clients specializing in connected equipment and smart industrial solutions.

Your Role

As a Field Service Technician, you will be responsible for installing, configuring, maintaining, and troubleshooting connected technical equipment directly at customer sites in the Austin area.

This hands‑on position combines IT support, electronics, equipment installation, networking, and field maintenance, with a strong focus on technical quality and customer satisfaction.

You will work with physical equipment and connected systems, ensuring that installations are completed correctly and that technical issues are resolved efficiently.

Your Main Responsibilities

• Prepare, install, and deploy connected equipment, including smart cabinets, smart toolboxes, RFID systems, and associated peripherals.
• Perform physical hardware installation, electrical and network connections, and IT integration activities.
• Configure equipment according to technical specifications and customer requirements.
• Conduct functional testing and ensure that systems operate correctly before go‑live.
• Assist with RFID tagging, tool configuration, and system validation.
• Provide on‑site technical assistance and basic user training when needed.

Technical Support & Maintenance

• Diagnose and troubleshoot hardware, software, electronic, electrical, network, and RFID‑related issues.
• Perform preventive and corrective maintenance at customer sites.
• Repair or replace defective electronic and mechanical components.
• Test equipment after repairs to ensure proper functionality.
• Troubleshoot connectivity issues related to Ethernet and IP networks.
• Work with technical support and engineering teams to resolve complex issues.

Technical Documentation & Customer Support

• Prepare equipment, tools, spare parts, and technical documentation before customer visits.
• Document installations, maintenance activities, technical issues, and resolutions.
• Maintain accurate support tickets and intervention reports.
• Communicate directly with customers and provide technical assistance.
• Identify recurring problems and contribute to continuous improvement.
• Follow safety procedures and technical standards during on‑site interventions.

Your Profile

We are looking for a hands‑on, autonomous, and solution‑oriented technician who enjoys working with both IT systems and physical equipment.

The ideal candidate is comfortable installing and repairing technical equipment, solving problems independently, and working directly with customers.

Required Skills

• Good understanding of electronics and electrical systems.
• Experience installing, maintaining, and troubleshooting physical technical equipment.
• Good knowledge of IT environments, including Windows, PCs, Ethernet, and TCP/IP networking.
• Ability to diagnose and resolve hardware, software, and connectivity issues.
• Experience using technical tools for testing, troubleshooting, and equipment maintenance.
• Ability to repair or replace hardware and electronic components.
• Ability to read and follow technical documentation, diagrams, and procedures.
• Comfortable working independently at customer sites.
• Good communication skills and a customer‑focused attitude.
• Strong problem‑solving skills, organization, and attention to detail.
• Valid driver's license and access to a personal vehicle.
• Ability to travel regularly to customer sites in and around Austin, Texas.

Nice to Have

• Knowledge of RFID (Radio Frequency Identification) technologies.
• Familiarity with IoT (Internet of Things) and connected systems.
• Experience working with industrial equipment, automated machines, or smart inventory management systems.
• Experience installing or maintaining access control systems, smart cabinets, or connected electronic devices.
• Experience with electromechanical systems, sensors, or industrial automation.

Why Join Extia?

At Extia, we value professional development, collaboration, and employee well-ness.

We offer a supportive environment where you can strengthen your technical expertise, work on challenging projects, and develop your career alongside passionate professionals.

This opportunity will allow you to work with innovative connected technologies, develop your technical skills, and gain hands‑on experience in industrial environments.

Ready to take on a new technical challenge?

Join Extia and contribute to the deployment, support, and maintenance of innovative connected solutions!