Technical Support / Customer Service Representative (Remote)

Convergys; Ohio; Remote; Full time

Job summary

A leading company is seeking a Technical Support / Customer Service Representative to provide remote customer support and resolve technical issues. This role offers comprehensive training, flexible hours, and opportunities for career growth within a diverse global team.

Benefits

Paid training and incentives

Referral bonuses

401K

PTO

Insurance

Wellness programs

Career development and mentorship opportunities

Qualifications

• At least 1 year of customer service experience; technical support experience preferred.
• Availability to work flexible hours.

Responsibilities

• Handle inbound customer support calls following a call flow guide.
• Resolve technical issues with hardware, software, and products.
• Document and retrieve information in databases.

Skills

Customer relationship skills

Problem-solving

Multi-tasking

Strong computer skills

Education

High school diploma or GED

Job description

Technical Support / Customer Service Representative (Remote)

Job Description

The Technical Support / Customer Service Representative (Remote) works from home, handling inbound/outbound calls and internet inquiries. This role involves providing customer support and resolving routine issues related to client products and services. We accept applications continuously and encourage military veterans to apply.

About the Role

Join a diverse, global team at Concentrix, recognized as a top workplace. Help brands enhance customer experiences through innovative, tech-driven solutions. We are expanding and seeking passionate individuals committed to excellent customer service.

Career Growth

This remote role offers a chance to start a new career path with comprehensive training and ongoing support. Many of our managers have been promoted internally. We also provide free learning and leadership development programs to help you achieve your career goals.

Responsibilities

• Handle inbound customer support calls following a call flow guide
• Resolve technical issues with hardware, software, and products
• Document and retrieve information in databases
• Provide excellent problem-solving and customer service
• Suggest additional products or services

Qualifications

• Customer relationship skills
• At least 1 year of customer service experience; technical support experience preferred
• Availability to work flexible hours
• High school diploma or GED
• Quiet home environment
• Ability to multi-task and learn new technologies
• Strong computer skills and internet connection (high-speed wired preferred)
• Reside in the U.S. with a valid address

Benefits

• Wages between $15-$18/hour, based on experience
• Paid training and incentives
• Referral bonuses, 401K, PTO, insurance, and wellness programs
• Career development and mentorship opportunities

If you’re ready to reimagine your career, apply today and join over 440,000 global team members at Concentrix!