Technical Support / Customer Advocate Agent

CLX Gaming; Lewisville (TX); Remote; USD 40,000 - 60,000; Full time

Job summary

CLX Gaming is looking for Technical Support / Customer Advocate Agents for a remote position, focused on delivering exceptional service to customers through clear communication and technical assistance. The role involves troubleshooting, customer advocacy, and collaboration with internal teams to resolve issues while enabling customer success and satisfaction.

Benefits

Competitive base salary based on experience

Uncapped performance bonuses

Uncapped commissions on pre-sales assistance

Qualifications

• Strong skills in telephony and communication are essential.
• Experience in diagnosing and resolving computer issues is preferred.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide technical support for hardware and software issues.
• Collaborate with departments for incident resolution.
• Advocate for customer satisfaction.

Skills

Interpersonal skills

Communication

Active listening

Customer care

Troubleshooting

Technical awareness

Self-motivation

Education

2-year degree in the IT field

Job description

THIS IS A REMOTE POSITION. WORK FROM YOUR HOME

Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. We aim to provide top-level, professional, and friendly service to our customers. Your role involves assisting customers throughout their entire experience, from consideration and purchase to post-purchase support. You will be incentivized based on your efforts to deliver the best possible customer experience.

Job Functions:

1. Provide technical support and assistance to customers regarding hardware and software issues.
2. Communicate with customers as needed, keeping them informed of incident progress and any impending changes.
3. Collaborate with supervisors and other departments to facilitate quick incident resolution.
4. Advocate for customers to ensure high levels of satisfaction.
5. Recommend hardware solutions that meet customer requirements.

Job Requirements:

• Strong interpersonal skills, including telephony, communication, active listening, and customer care.
• Advanced understanding of PC operating systems and common software applications.
• Advanced understanding of PC hardware components.
• Experience in troubleshooting and diagnosing computer issues.
• Technical awareness: Ability to match resources to technical issues effectively.
• Service awareness of key organizational services supported.
• Self-motivated with the ability to thrive in a fast-paced environment.
• 2-year degree in the IT field preferred but not required.

Benefits:

• Competitive base salary based on experience and qualifications.
• Uncapped performance bonuses.
• Uncapped commissions on pre-sales assistance and consultation.