Technical Support Coordinator

Brandywine Valley Heating & AC; Exton (PA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Professional Growth

Team Environment

Ethical Standards

Family Owned and Operated

Job summary

Brandywine Valley Heating and Air Conditioning is seeking a technical trainer to advance the skills of field technicians, troubleshoot complex issues, and develop training materials. This on-site role focuses on classroom, hands-on, and field-based education to improve workmanship and service quality.

The ideal candidate will bring deep HVAC knowledge, field problem-solving experience, and strong communication skills to collaborate with department leaders and drive standardization across service

Qualifications

• Strong working knowledge of HVAC systems, equipment, service, maintenance, repair, and installation.
• Demonstrated field experience troubleshooting and resolving technical problems.
• Ability to read, understand, and apply manufacturer documentation and technical specifications.
• Experience developing or delivering technical training, instruction, or hands-on coaching.
• Strong verbal and written communication skills with the ability to explain complex technical topics clearly.
• Ability to influence technical performance, promote accountability, and work collaboratively across departments.

Responsibilities

• Provide technical support and troubleshooting guidance to field technicians and applicable departments.
• Serve as an escalation point for difficult service, maintenance, repair, and installation issues.
• Develop and deliver classroom, hands-on, and field-based technical training.
• Create and maintain training materials, competency checklists, technical standards, and troubleshooting resources.
• Establish consistent expectations for repairs, maintenance, installations, diagnostics, and workmanship.
• Partner with department leaders to define technician skill requirements and development paths.
• Research new equipment, products, systems, and technologies before they are widely implemented in the field.
• Identify recurring technical issues, determine root causes, and recommend corrective actions.
• Communicate technical findings, standards, and recommendations to technicians, managers, and leadership.

Skills

HVAC systems knowledge

Field troubleshooting

Technical training delivery

Technical communication

Cross-department collaboration

Job description

Join Our Brandywine Team

Are you ready to advance your career in a dynamic and essential industry? We are expanding and seeking motivated individuals to join our team.

At Brandywine Valley Heating and Air Conditioning we believe our success comes from our people. We are looking for candidates who are eager to grow, learn, and work collaboratively. If you are driven by challenges and see them as opportunities, we want to hear from you!

Why Join Brandywine?

• Professional Growth: continuous learning and development opportunities.
• Team Environment: Work with a supportive and collaborative team.
• Ethical Standards: We do the right thing for our customers and employees.
• Family Owned and Operated

Position Duties

• Provide technical support and troubleshooting guidance to field technicians and applicable departments.
• Serve as an escalation point for difficult service, maintenance, repair, and installation issues.
• Develop and deliver classroom, hands-on, and field-based technical training.
• Create and maintain training materials, competency checklists, technical standards, and troubleshooting resources.
• Establish consistent expectations for repairs, maintenance, installations, diagnostics, and workmanship.
• Partner with department leaders to define technician skill requirements and development paths.
• Research new equipment, products, systems, and technologies before they are widely implemented in the field.
• Identify recurring technical issues, determine root causes, and recommend corrective actions.
• Communicate technical findings, standards, and recommendations to technicians, managers, and leadership.

Required Qualifications

• Strong working knowledge of HVAC systems, equipment, service, maintenance, repair, and installation.
• Demonstrated field experience troubleshooting and resolving technical problems.
• Ability to read, understand, and apply manufacturer documentation and technical specifications.
• Experience developing or delivering technical training, instruction, or hands-on coaching.
• Strong verbal and written communication skills with the ability to explain complex technical topics clearly.
• Ability to influence technical performance, promote accountability, and work collaboratively across departments.
• Strong problem-solving, decision-making, initiative, and independent follow-through.
• We are an Equal Opportunity Employer and all inquiries are kept confidential.