Technical support consultant in VPN and networking

SupportYourApp; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote cooperation

International environment

Compensation in USD

Referral rewards

Development-focused culture

Job summary

SupportYourApp ищет специалиста по сетям и поддержке для удаленной работы с глобальными клиентами. Вы будете помогать в настройке безопасного доступа, MFA и VPN-инфраструктуры, обеспечивая надежные и защищенные соединения.

Требуется знание VPN, OpenVPN/WireGuard, умение анализировать логи и работать на Windows, Linux, macOS, Android и iOS. Ожидается проактивность и способность взаимодействовать с различными командами.

Qualifications

• Знание сетевых концепций, включая IPsec туннели, DNS, трассировку пакетов, порты и фаервол;
• Понимание сетевой инфраструктуры: VPN, маршрутизация, Split tunneling, WireGuard
• Базовые знания протоколов OpenVPN, IKEv2 и WireGuard;
• Умение читать логи для устранения проблем;
• Умение работать с Windows, Linux, macOS, Android и iOS;
• Аналитическое мышление, проактивность и ответственность;
• Компьютер с как минимум 8 ГБ RAM и стабильное интернет-соединение (50 Мбит/с скач, 40 Мбит/с отдача)

Responsibilities

• Помогать клиентам настраивать безопасный доступ к ресурсам
• Настраивать и исправлять MFA для VPN и приватных решений доступа
• Анализировать сетевой трафик для выявления узких мест и предложить улучшения
• Консультировать по распределению полосы пропускания для VPN-пользователей
• Анализировать журналы событий для выявления причин проблем
• Обеспечивать техническое сопровождение на разных ОС
• Сотрудничать с клиентами и командами технической поддержки для быстрого решения вопросов

Skills

Networking basics

VPN concepts

Log analysis

Cross-OS support

Security awareness

Analytical thinking

Tools

OpenVPN

WireGuard

IKEv2

DNS

Job description

Описание:

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Mastercard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be part of the world's leading SaaS, software, or hardware solutions?

Задачи:

• Assist clients with setting up and troubleshooting secure private access solutions, ensuring proper access to internal resources;
• Help clients configure and troubleshoot multifactor authentication (MFA) for VPN and private access solutions;
• Analyze network traffic to identify potential bottlenecks and recommend performance improvements without compromising security;
• Advise on bandwidth allocation and prioritization for VPN users to ensure reliable and secure connections;
• Analyze log files to investigate technical issues and identify their root causes;
• Provide technical guidance and troubleshooting support across different operating systems;
• Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience

Требования:

• Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality;
• Understanding of network infrastructure, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels;
• Basic understanding of network protocols such as OpenVPN, IKEv2, and WireGuard;
• Ability to read and analyze log files to troubleshoot technical issues;
• Confidence in working with Windows, Linux, macOS, Android, and iOS;
• Strong analytical thinking and research skills;
• Positive, proactive, and responsible attitude;
• Personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Будет плюсом:

• Experience with cloud platforms such as AWS or Microsoft Azure;
• Understanding of Identity Providers (IdPs) and Single Sign-On (SSO) solutions, such as Google Workspace and Microsoft Entra ID (formerly Azure AD);
• Customer-facing experience

Условия:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also - internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected