Technical Support & Connectivity Advocate

montanainternet; Helena (MT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance (100% employer-paid)

Paid time off and sick leave

Company-paid home internet

Paid holidays + floating holiday

Job summary

Montana Internet is looking for a Customer Support Advocate to join their team in Helena, Montana. This role primarily involves providing technical support and troubleshooting for customers facing internet-related issues. The ideal candidate should be tech-savvy and passionate about delivering high-quality customer service.

You will troubleshoot connectivity problems, guide customers through solutions, and manage support tickets while ensuring every customer feels valued and supported. The role offers opportunities for hands-on training and skill growth.

Qualifications

• Strong communication skills, especially explaining technical concepts simply.
• Problem-solving mindset with attention to detail.
• Customer service experience preferred; technical support experience is a plus.

Responsibilities

• Provide frontline technical support via phone, chat, and email.
• Troubleshoot internet connectivity issues.
• Assist with home and business network setups.

Skills

Strong communication skills

Problem-solving mindset

Ability to learn new tools and technologies quickly

Customer service experience

Interest in networking, IT, or telecommunications

Job description

Montana Internet is looking for a Customer Support Advocate to join their team in Helena, Montana. This role primarily involves providing technical support and troubleshooting for customers facing internet-related issues. The ideal candidate should be tech-savvy and passionate about delivering high-quality customer service.

You will troubleshoot connectivity problems, guide customers through solutions, and manage support tickets while ensuring every customer feels valued and supported. The role offers opportunities for hands-on training and skill growth.