Field Technician

The Montana Internet Corporation; Helena (MT); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance with employer-paid

Health Savings Account (HSA)

Aflac supplemental benefits

Life insurance $50,000

Paid time off and holidays

Company-paid home internet connection

Job summary

Montana Internet is seeking a Field Technician to join our team in Montana. Install, repair, and upgrade fixed-wireless and fiber broadband services across Helena, Boulder, Townsend, and surrounding areas.

You’ll perform site surveys, install new service, troubleshoot connectivity, configure routers, and maintain inventory while delivering outstanding customer experiences. The role requires comfort with heights, tower climbing certification, and the ability to lift 50 lbs.

Qualifications

• Customer-oriented, outdoors work, and problem-solving mindset.
• Construction or trade skills and safe work habits.
• Ability to document work and communicate professionally with customers.
• Clean driving record with a valid driver's license.
• High school diploma or equivalent and safety-focused.

Responsibilities

• Perform Site Surveys to determine serviceability.
• Install new service for customers.
• Diagnose and troubleshoot connectivity problems during service visits.
• Configure routers and customer devices as needed.
• Perform equipment upgrades for existing customers.
• Keep accurate inventory and vehicle maintenance logs.
• Maintain company assets, including tools, equipment, and vehicles.
• Provide the highest level of customer experience in all interactions.
• Safely drive a company vehicle and use efficient routing.
• Must be able to lift and carry 50 lbs., including ladders and equipment.
• Other related duties as directed.

Skills

Customer orientation

Field/Outdoor work

Problem solving

Detail oriented

Documentation

Communication with customers

Safety awareness

Lift 50 lbs

Driver's license

Education

High school diploma or equivalent

Tools

Power tools

Tower climbing certification

Job description

Montana Internet Field Technician

Our Field Technicians are the heart & soul of Montana Internet, and we’re looking for motivated individuals to join our team. If you are customer-oriented, enjoy working outdoors, have some construction or trade skills, are a natural problem-solver, and aren’t afraid of heights or an IP address, we’d love to meet you!

Montana Internet Field Technicians perform installations, repairs, and upgrades of both our fixed-wireless access (FWA) and Fiber (Yes, Fiber!) broadband services across Helena, Boulder, Townsend, Jefferson County, Great Falls, and points in between.

Please apply if you:

• Enjoy working on your own while also collaborating with a team
• Have a desire to contribute and innovate
• Are detail-oriented
• Type efficiently enough to document your work
• Can walk someone through connecting a smart TV to WiFi
• Comfortable using power tools
• Have a clean driving record and a valid driver’s license
• Have a high school diploma or equivalent
• Ability to communicate effectively & professionally with customers
• Safety conscious and oriented
• Enjoy working in all weather conditions
• Want to work for an awesome, local, award-winning, high-speed broadband internet provider

Schedule:

Monday–Friday, 8:00 AM to 5:00 PM. Occasional evening and weekend overtime may be required, along with participation in an on-call holiday rotation to support outage response.

Essential Job Functions:

• Perform Site Surveys to determine serviceability
• Install new service for customers
• Comfortable with heights and able to complete Tower Climbing Certification
• Diagnose & troubleshoot connectivity problems during service visits
• Configure routers & customer devices as needed
• Perform equipment upgrades for existing customers
• Keep accurate & current inventory & vehicle maintenance logs
• Maintain company-issued assets, including tools, equipment, and vehicles
• Provide the highest level of customer experience in all interactions with customers
• Safely drive a company vehicle while utilizing the most efficient route
• Must be able to lift and carry 50 lbs., including ladders, equipment, tools, etc.
• Other related duties as directed

We offer:

• Medical Insurance with 100% employer-paid premium for employee, spouse, and dependents
• Health Savings Account (HSA)
• Aflac supplemental benefits.
• Company-paid term life insurance in the amount of $50,000.00, payable to the beneficiaries of your choice.
• Paid time off and Sick time start accruing on your first day of employment
• Paid holidays, plus an additional “floater” holiday of your choosing.
• Company-paid home internet connection.

Montana Internet is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Montana Internet makes hiring decisions based solely on qualifications, merit, and business needs at the time.