Technical Support Co‑Op — AI-Powered Software Solutions

IBM; San Jose (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

IBM Software is seeking a motivated Co‑Op student for a 16-week, full-time (40 hours/week) position in San Jose, CA. The role supports IBM Software and Cloud, gaining hands-on experience with a range of IBM software solutions while collaborating with global teams.

The program runs Spring 2027 (Jan 19–May 7) with potential full-time opportunities December 2027–August 2028 after degree completion. Candidates must be enrolled and able to pause coursework for the co‑op.

Qualifications

• Must be actively enrolled in a Bachelor's degree program and returning to complete the degree after the co-op.
• Available to start full-time between December 2027 and August 2028.
• Available to work full-time (40 hours/week) for 16 weeks between Jan 19 - May 7.
• Co-op requires a full-time commitment; students should not be enrolled in concurrent coursework during the co‑op term.
• Pursuing CS/CE/AI or related field.
• Fluent in English.

Responsibilities

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• Learn how clients use IBM software products as building blocks within larger real-world solutions.

Skills

Fluent English

Strong communication

Education

Bachelor's degree in Computer Science/Computer Engineering/AI or related field

Job description

IBM Software is seeking a motivated Co‑Op student for a 16-week, full-time (40 hours/week) position in San Jose, CA. The role supports IBM Software and Cloud, gaining hands-on experience with a range of IBM software solutions while collaborating with global teams.

The program runs Spring 2027 (Jan 19–May 7) with potential full-time opportunities December 2027–August 2028 after degree completion. Candidates must be enrolled and able to pause coursework for the co‑op.