Technical Support & Cloud Consultant - New York

NeoXam; New York (NY); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive Salary & Bonus

Paid Time Off

Medical with HSA options

Dental

Vision

401K with matching contributions

Life Insurance

Commuter Benefits

A Continued Learning Platform

Job summary

NeoXam is looking for a Technical Support & Cloud Consultant in New York to provide client support and manage cloud infrastructure. The ideal candidate has 3-5 years in technical support, strong AWS skills, and experience with PostgreSQL. They will troubleshoot deployments and ensure high availability against production SLAs. Competitive salary of $95,000 to $130,000 offered, with bonuses and benefits, including healthcare and a 401K match.

Qualifications

• 3-5 years of experience in technical support within financial software.
• Solid working knowledge of AWS, AWS certification is a plus.
• Understanding of Agile/Scrum methodology and ITIL practices.

Responsibilities

• Serve as the technical point of contact for clients during US business hours.
• Troubleshoot and enhance cloud-based deployments.
• Manage technical installations and environment refreshes.

Skills

Technical Support

AWS

PostgreSQL

Java Troubleshooting

Scripting (Shell, Python)

Linux/Unix

Education

Bachelor's or Master's degree in Computer Science, Engineering, or a related field

Tools

Cloud Monitoring Tools (AWS CloudWatch)

Database Management Systems (PostgreSQL, Oracle)

Web Application Servers (Tomcat, JBoss)

Job description

Join The Team

As part of our expanding NeoXam as a Service (NXaaS) operating model, we are looking for a motivated and technically strong Technical Support & Cloud Consultant to join our New York team. This is a hands‑on role that blends client‑facing support with cloud infrastructure ownership, making it ideal for someone who thrives at the intersection of financial software and modern cloud operations. As we continue to grow our global SaaS footprint, this role will evolve alongside increasing monitoring, observability, and operational responsibilities. NXaaS operates a follow‑the‑sun support model across APAC, EMEA, and the Americas – this role covers US business hours.

Your Mission

• Serve as the first technical point of contact for NeoXam's global clients, covering US business hours within NeoXam's follow‑the‑sun support model and ensuring seamless handoff with APAC and EMEA counterparts.
• Triage, analyze, and own support tickets end‑to‑end – from anomaly identification and root‑cause investigation through to resolution, including escalation to R&D when required.
• Review and respond to monitoring alerts and operational dashboards, identifying and acting on anomalies before they impact clients; monitor and manage cloud resources (primarily AWS) to ensure performance and availability against production SLAs.
• Troubleshoot and enhance cloud‑based deployments; implement patches and configuration fixes; support data migration and cloud onboarding initiatives in collaboration with clients and internal teams.
• Manage technical installations, upgrades, and environment refreshes for client‑facing deployments; maintain internal environment replicas for issue reproduction and testing.
• Collaborate with the Paris R&D team and global support counterparts to resolve complex issues and contribute to the NXaaS knowledge base.
• Support pre‑sales and implementation teams on technical matters; participate in client calls, project updates, and cross‑team coordination.

Your Profile

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 3‑5 years of experience in technical support, implementation, or infrastructure roles within financial software or the banking/financial services industry.
• Solid working knowledge of AWS (EC2, RDS, ALB, S3, CloudWatch, VPC, IAM); AWS certification is a plus.
• Ability to diagnose and interpret common database performance issues – including slow queries, missing indexes, lock contention, and execution plan analysis. Experience with PostgreSQL and/or Oracle query tuning is strongly preferred.
• Experience with relational databases – PostgreSQL required; Oracle or SQL Server experience is a plus.
• Proficient in Java application troubleshooting – log analysis, memory management, thread dumps, and configuration.
• Scripting ability (Shell, Python, or equivalent) for automation and diagnostics.
• Familiarity with web application servers (Tomcat, JBoss, or WebSphere) and messaging systems (IBM MQ, Kafka, or equivalent).
• Working knowledge of XML, REST/SOAP web services, and API integrations.
• Familiarity with Git and standard version control workflows.
• Hands‑on experience with Linux/Unix environments and command‑line operations.
• Working knowledge of cloud security best practices – IAM policies, secrets management, network segmentation, and compliance considerations in a financial services context.
• Familiarity with FinOps principles – cost monitoring, resource tagging, rightsizing, and usage optimization in AWS environments.
• Understanding of Agile/Scrum methodology and ITIL support practices.
• Strong written and verbal communication skills; ability to manage client relationships professionally and independently.
• Self‑motivated, proactive, and collaborative – comfortable working across time zones with global teams.

We offer a competitive package that includes

• Competitive Salary & Bonus
• Paid Time Off
• Medical with HSA options
• Dental
• Vision
• 401K with matching contributions
• Short‑Term and Long‑Term Disability
• Life Insurance
• Commuter Benefits
• A Continued Learning Platform
• A dynamic environment where local and international cooperation is the key to success
• A wide range of development & growth opportunities in accordance with your career goals

The base salary range for this position is $95,000 – $130,000, commensurate with experience. Total compensation includes annual bonus eligibility. This range applies to New York and New Jersey based candidates. Final compensation will be determined based on skills, experience, and qualifications.