Solution Consultant - Small Enterprise (Boston - Hybrid)

Nexthink; Massachusetts; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Comprehensive benefits

Hybrid work model

Professional training

PTO + holidays

401(k) with match

Referral bonus

Job summary

Nexthink, a leader in digital employee experience management software, is seeking an Inside Solution Consultant for the US sales team from our Boston office. You will provide technical sales support, deliver demonstrations, and translate business needs into Nexthink outcomes for IT and business stakeholders.

Ideal candidates have 3+ years in presales/technical consulting for End User Computing SaaS, a proven sales-aligned mindset, and strong communication. Travel as needed.

Qualifications

• 3+ years in presales or technical consulting for End User Computing SaaS/cloud-based solutions.
• Proven track record partnering with a sales organization to meet revenue goals in a high-velocity environment.
• Experience as a technical resource introducing new technology into a market.
• Strong business acumen and ability to translate context into pragmatic solutions.

Responsibilities

• Provide day-to-day technical support on sales opportunities, including discovery meetings, technical presentations, product demonstrations, and other activities to gain a technical close/win.
• Demonstrate Nexthink platform value to customers and communicate core differentiators.
• Collaborate with sales to qualify opportunities and map to business outcomes.
• Engage with stakeholders across End User Computing, IT Operations, and IT Service Management to illustrate use cases and value.
• Complete security questionnaires, RFIs, and RFPs; run technical validations (POC/POV).
• Participate in webinars/marketing events; travel as needed within US and internationally.
• Role based in Boston with 3 days/week in office; 2 days remote.

Skills

Presales

Technical consulting

End User Computing SaaS

Sales collaboration

Communication

Entrepreneurial mindset

Independent work

Technical sales support

Job description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

With the continued growth of our business, we are looking to add a Solution Consultant to support our commercial/small enterprise sales team of Client Specialists.

This role is ideally suited to someone who has been in pre-sales for 2-3 years and looking for their next challenge. As a fast-growing company, Nexthink offers many growth and career opportunities for the right candidate.

The focus of the Solution Consulting organization is to excite our prospects/customers by creating and delivering innovative presentations and value propositions that showcase the Nexthink platform by matching technical capabilities to required business outcomes for executive and technical audiences.

Working as the technical expert for the sales team, the Inside Solution Consultant will support 4-6 Client Specialists. You will work collaboratively with sales, professional services, customer success and partners to understand business priorities and provide the technical sales support necessary in pursuit of fast moving sales engagements.

This role reports to the Solution Consulting Leadership team but works hand in hand with the initiatives set by the regional sales directors across the United States

Key elements and responsibilities are described below:

The role

• Provide day-to-day technical support on sales opportunities, including discovery meetings, technical presentations, product demonstrations, and other relevant activities to gain a technical close/win.
• Engage with customers and prospects to demonstrate our solutions, effectively communicating our core value proposition and key differentiators in the market.
• Demonstrate how the Nexthink platform can support overall customer initiatives and how this provides positive business outcomes and overall value.
• Partner and collaborate with the sales team to help qualify sales opportunities and align to Nexthink business outcomes.
• Work with multiple customer stakeholders in different functions such as End User Computing, IT Operations and IT Service Management to illustrate use cases where Nexthink can add value. This requires a passion and enthusiasm for introducing disruptive technology in a fast-growing market.
• Complete the technical sections of security questionnaires, RFI’s and RFP’s.
• Run and facilitate different types of technical validations with prospects to enable them to fully understand how Nexthink can address their challenges, including but not limited to POC/POV.
• Participate in webinars/marketing events.
• The role will be based out of our Boston office,with the requirement to be in our Boston office 3 days per week (2 days work from home).
• Occasional travel will be required within the US and internationally.

• 3+ years of experience in a presales or technical consulting role, ideally selling End User Computing SaaS/cloud-based solutions to mid-to-large sized businesses
• Proven track record partnering with a sales organization to meet or exceed assigned revenue goals in a high-velocity, transactional sales motion
• Experience serving as a key technical resource introducing new technology into a new marketi-
• Experience in one or more of the following areas:
  • Workplace, End User, or Desktop Services and their management
  • Digital Experience Monitoring or similar end-user experience functions
  • Cloud, Windows 10, O365, or other migration-, release-, or change-related projects
  • ITIL framework, Service Lifecycle, or related quality-of-service disciplines
  • Security, Governance, Risk, or Compliance disciplines
• Demonstrated ability to navigate complex solutions environments
• Strong business acumen — able to translate business context into creative, pragmatic solutions
• An entrepreneurial mindset: comfortable working independently with minimal guidance, with the judgment to know when to escal
• Tech-savvy, with the ability to quickly learn Nexthink's products, services, and business
• Exceptional written, verbal, and interpersonal communication skills, with the presence to engage business owners and IT leaders
• A team player who thrives on finding solutions in a dynamic, fast-moving environment

This is an exceptional opportunity to join a fast-growing, successful and innovative company.
Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your totalrewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.