Technical Support Associate

731276186 A LA MODE TECHNOLOGIES INC; Oklahoma City (OK); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Generous PTO

11 paid holidays

Parental leave (up to 16 weeks)

Well-being stipend

Tuition assistance

401(k) with company match

Discounts

Job summary

Cotality in Oklahoma City is seeking an IT Help Desk Specialist (Software Support) to diagnose and resolve Windows and mobile software issues, guiding end users by phone or chat and logging all interactions in the ticketing system.

The role requires a high school diploma (bachelor’s degree preferred), solid problem-solving and communication skills, and adaptability. Training is on-site for 90 days, with a future hybrid schedule and shifts that may include overtime.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• Experience in Help Desk or technical support is preferred.
• Windows and general troubleshooting skills; strong problem solving.

Responsibilities

• Diagnose and resolve complex software issues in Windows environment.
• Support mobile (iOS/Android) software issues.
• Provide technical guidance to end-users via phone or chat.
• Create logs of all interactions and resolutions in the ticketing system.
• Identify bugs and suggest product enhancements to the development team.

Skills

Windows

Troubleshooting

Problem solving

Communication

Adaptability

Education

High School Diploma

Bachelor’s Degree preferred

Job description

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description

Role: IT Help Desk Specialist (Software Support)

Location: Our office is located at Oklahoma City - 501 NE 122nd Street, Suite E. Candidates should live within a commutable distance to this site.

Training: On-the-job training for 90 days on site all days (08:00 a.m - 05:00 p.m CST).

Inbound & Outbound Calling – Average 25 calls/day.

Schedule: This center is open 24/7. Employees will have to work on shifts. Employees can exercise a hybrid work model after training, with 1 day onsite (Wednesday) and typically 4 days working remotely, based on individual performance. This model could change based on business needs. Adherence to working these hours is required, no exceptions. Some overtime may be desired depending on business needs. There would be one lunch break for 60 minutes and three 15 minute breaks.

Key Responsibilities

• Diagnose and resolve complex software issues in a Windows environment
• Diagnose and resolve software issues for Mobile (iOS/Android) software
• Provide technical guidance and support to end-users via phone or chat
• Create clear, detailed logs of all customer interactions, technical issues, and resolutions within the ticketing system
• Utilize approved diagnostic utilities to identify bugs and suggest product enhancements to the development team

Job Qualifications

• Education: High School Diploma required (Bachelor’s Degree preferred)
• Experience: Previous Help Desk or technical customer support experience is highly preferred
• Technical Skills: Familiarity with Windows, general problem solving and troubleshooting skills, Excellent searching skills
• Problem Solving: Strong analytical and multitasking skills to resolve technical issues efficiently
• Communication: Ability to break down complex technical concepts into clear, layman's terms for end-users
• Adaptability: A proactive drive to learn new software products and adapt quickly to process changes

Annual Pay Range: 35,600 - 40,560 USD

Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs.

Benefits

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend
• Health: Multiple medical plan options with mental health and wellness support offerings
• Retirement: 401(k) with company match and vesting after one year
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more

Equal Opportunity

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.

Cotality maintains a Drug-Free Workplace.

Cotality is fully committed to a work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.