Professional, Technical Services

Cotality; Dallas (TX); On-site; USD 67,000 - 90,000; Full time

Benefits offered by this job

Generous PTO

11 paid holidays

Parental leave 16 weeks

Baby stipend

Medical plan options

401(k) with match

Well-being stipend

Tuition assistance

Recognition rewards

Referral bonuses

Job summary

Cotality, located in Irving, TX, seeks an experienced Technical Services professional to deliver elite executive IT support and manage advanced conference room technology. You will be the primary technical face of IT for the executive team and VIP guests, ensuring productivity remains seamless and meetings run flawlessly.

You will manage Teams Rooms on Neat, Crestron, and Lenovo hardware, troubleshoot mixed OS endpoints, and uphold secure, high-performing systems with extensive enterprise tools.

Qualifications

• 8+ years of experience delivering high-touch VIP/executive support.
• Experience configuring, troubleshooting Microsoft Teams Rooms and AV hardware (Neat/Crestron/Lenovo).
• Proficient with Microsoft 365 ecosystem and endpoint tools (Jamf, Intune).
• Knowledge of security/network tools (CrowdStrike, Zscaler, BeyondTrust).
• Experience with print management (PaperCut) and enterprise ticketing (Jira).

Responsibilities

• Provide high-touch technical support for C-level executives and VIP staff in Irving, TX.
• Manage, troubleshoot, and optimize Microsoft Teams Rooms with Neat, Crestron, Lenovo hardware.
• Resolve complex Windows/macOS issues and printing infrastructure (PaperCut).
• Maintain secure, high-performing endpoints using Jamf, Intune, CrowdStrike, Zscaler and BeyondTrust.

Skills

VIP support

MTR setup

End-user support

Microsoft 365

Jira

Education

Bachelor's degree in information technology or Computer Science

Tools

Neat

Crestron

Lenovo

Jamf

Intune

CrowdStrike

Zscaler

BeyondTrust

PaperCut

Jira

Job description

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description

Cotality is seeking an experienced, high-touch Technical Services Profession to deliver elite executive support, manage advanced conference room technology, and drive seamless office operations at our Irving, TX campus. In this role, you will act as the primary technical face of IT for our executive leadership team and VIP guests, ensuring their day-to-day productivity is seamless and high-profile meetings run flawlessly.

Our Core Values in Action

• Clients First: Deliver \"white-glove\" service that anticipates executive needs before they arise.
• Innovate Always & Make an Impact: Don’t just follow the script. We expect you to refine our processes, automate workflows, and leave every system better than you found it.
• Be Yourself & Lift People Up: Act as a mentor and Tier 3 escalation point for our global Service Desk, sharing your expertise to elevate the entire team.
• Set the Pace: Operate with a sense of urgency and precision that mirrors the speed of our global business.

Key Responsibilities

• Provide dedicated, high-touch technical support for C-level executives and designated VIP staff in Irving, ensuring their productivity and endpoints are never interrupted.
• Manage, troubleshoot, and optimize high-tech Microsoft Teams Rooms (MTR) running on Neat, Crestron, and Lenovo hardware. Ensure seamless audio/visual connectivity for executive presentations and meeting spaces.
• Resolve complex, multi-tiered end-user technology issues across Windows and macOS endpoints, including printing infrastructure utilizing PaperCut.
• Maintain a secure, high-performing endpoint fleet using enterprise tools such as Jamf (macOS), Intune (Windows), CrowdStrike, Zscaler, and BeyondTrust.

Job Qualifications

• 8+ years of experience in technical desktop support, with a proven track record of delivering \"white-glove\" support in VIP, executive, or high-touch business environments.
• Hands-on experience configuring, troubleshooting, and supporting Microsoft Teams Rooms (MTR) and conference room AV hardware (Neat, Crestron, Lenovo).
• Proficient in the Microsoft 365 ecosystem, endpoint management tools (Jamf for macOS, Intune for Windows), and security/network access tools (CrowdStrike, Zscaler, BeyondTrust).
• Deep expertise in general desktop support, enterprise technology troubleshooting, and print management services (e.g., PaperCut).
• Experience utilizing ticketing platforms like Atlassian Jira for logging support interactions and maintaining high-quality service records.

Preferred Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field; however, equivalent practical, hands-on experience is highly valued and accepted.

Annual Pay Range

67,000 - 90,002 USD

Application Window

2026-07-22

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights, Depending On Role Classification, Include

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

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